Contractual Senior Change Management Officer (AI Adoption)

Job Posting Organization:
The International Monetary Fund (IMF) is an international organization established in 1944 with the mission to promote global monetary cooperation, secure financial stability, facilitate international trade, promote high employment and sustainable economic growth, and reduce poverty around the world. The IMF has a diverse workforce of over 2,700 employees from more than 150 countries, and it operates in various countries across the globe, providing financial assistance and policy advice to its member countries. The organization is committed to fostering economic stability and growth through its financial and technical assistance programs, research, and capacity development initiatives.

Job Overview:
The Contractual Senior Change Management Officer (AI Adoption) position at the IMF is a pivotal role aimed at driving the adoption of artificial intelligence tools across the organization. This position is situated within the Digital Adoption & Change Management Unit of the Information Technology Department (ITDAI DC) and reports directly to the Unit Chief. The successful candidate will be responsible for leading the change management efforts associated with the AI Capital Program, ensuring that new AI capabilities and tools are effectively integrated into the Fund's operations. The role requires collaboration with various business departments, the AI Division, and AI Groups to ensure a coherent and institutionally aligned approach to AI adoption. The officer will develop and execute a unified adoption strategy, coordinate training and user enablement activities, and measure the value and impact of AI adoption across the organization. This role is crucial for ensuring that the IMF can leverage AI technologies to enhance its operational effectiveness and modernize its workflows.

Duties and Responsibilities:
The primary duties and responsibilities of the Contractual Senior Change Management Officer (AI Adoption) include leading the adoption and change management activities for the AI Capital Program. This involves serving as the main point of contact for all adoption-related initiatives, ensuring that new AI tools and capabilities are successfully introduced and understood throughout the organization. The officer will develop a comprehensive adoption strategy that aligns various workstreams, communications, training, and governance to create a seamless AI transformation experience. Additionally, the officer will coordinate closely with technical teams and departmental stakeholders to manage the impacts and readiness for institution-wide AI adoption. The role also includes developing clear and timely communications regarding AI program activities, aligning training with change needs, and ensuring a consistent institutional experience for staff during the rollout of AI tools. The officer will establish key performance indicators (KPIs) and metrics to assess AI program adoption and productivity outcomes, producing executive-ready analyses and insights for senior management. Furthermore, the officer will implement feedback loops to continuously improve the adoption process.

Required Qualifications:
Candidates for the Contractual Senior Change Management Officer (AI Adoption) position must possess strong experience in leading change management for large technology programs, particularly those involving artificial intelligence. They should have a proven ability to manage complex stakeholder environments, engaging senior leaders, business departments, technical teams, and governance bodies in a coordinated manner. The ideal candidate will have demonstrated success in designing and delivering clear communications for major technology rollouts, including change announcements and user guidance. Hands-on experience in managing organizational readiness, assessing impacts, and preparing departments for new tools and workflows is essential. Additionally, candidates should have experience coordinating training and user enablement activities, ensuring that training aligns with user needs and change impacts. The ability to produce concise, executive-ready materials, along with excellent facilitation skills and strong judgment regarding responsible AI considerations, is also required. A formal change-management certification, such as Prosci ADKAR, is preferred.

Educational Background:
The educational background required for this position typically includes an advanced university degree in computer science, engineering, mathematics, or a related field of study. Alternatively, candidates with a bachelor's degree in computer science or a related field, combined with extensive relevant professional experience, may also be considered. The role demands a strong foundation in technology and change management principles to effectively lead AI adoption initiatives.

Experience:
Candidates should have a minimum of eight years of relevant professional experience if they hold an advanced degree, or fourteen years of relevant experience if they possess a bachelor's degree. This experience should include leading change management efforts for large technology programs, particularly those involving AI, and managing complex stakeholder environments.

Languages:
While the job description does not specify mandatory languages, proficiency in English is essential given the international nature of the IMF and its operations. Additional language skills may be considered an asset, particularly in languages relevant to the IMF's member countries.

Additional Notes:
This position is a one-year contractual appointment, with the possibility of renewal for up to four years of cumulative contractual service, depending on performance, budget availability, and ongoing business needs. The role is classified at the A13, A14 level within the IMF's organizational structure. The IMF is committed to diversity and inclusion in its hiring practices and welcomes requests for reasonable accommodations for disabilities during the selection process.