Retail Area Manager

Job Posting Organization:
Save the Children Australia is an organization dedicated to improving the lives of children and communities in need. Established with a mission to create lasting change, Save the Children Australia focuses on providing support and resources to children in Australia, the Pacific, and around the world. The organization prides itself on attracting passionate individuals who are committed to making a difference. With a diverse workforce and a strong emphasis on inclusivity, Save the Children Australia operates numerous programs and initiatives aimed at enhancing the well-being of children. The organization is known for its collaborative culture and its commitment to fostering a supportive environment for both employees and the communities it serves.

Job Overview:
The Retail Area Manager position at Save the Children Australia is a full-time permanent role based in Vineyard, New South Wales. This role is integral to the State Retail team, focusing on operational excellence across eight stores in the Sydney region. The Retail Area Manager is responsible for ensuring that stores meet exceptional operational and commercial standards while managing a team of both paid staff and volunteers. The position requires a proactive approach to managing the Area’s Profit and Loss (P&L), identifying underperforming stores, and implementing strategic business plans to enhance performance. The Retail Area Manager will also oversee merchandising, stock management, and compliance with operational policies, while supporting marketing initiatives to drive sales. This role is not just about managing stores; it’s about creating a positive impact on the community and contributing to the organization’s mission of improving the lives of children.

Duties and Responsibilities:
The Retail Area Manager will have a comprehensive set of responsibilities, including:

• Managing the Area’s P&L by closely monitoring store performance and identifying areas for improvement.
• Implementing business plans to enhance the performance of underperforming stores.
• Ensuring that all stores are well-merchandised, fully stocked, and compliant with operational policies and procedures.
• Supporting the execution of marketing campaigns and promotions to drive sales and enhance customer engagement.
• Overseeing the recruitment, induction, training, and ongoing development of volunteers to improve capability and customer experience.
• Communicating organizational goals clearly to all team members and maintaining strong communication networks across all stores.
• Fostering a positive and supportive environment that promotes volunteer performance, engagement, and retention.
• Collaborating with other departments to ensure alignment with the organization’s mission and objectives.

Required Qualifications:
Candidates for the Retail Area Manager position should possess a strong background in multi-site area or retail management. The role requires strong merchandising expertise and experience in training and developing staff or volunteers. Excellent time management, organizational skills, and adaptability are essential. Candidates should demonstrate effective leadership and coaching skills to drive team performance, along with strong business acumen and exceptional communication and customer service skills. A commitment to the organization’s mission and values is also crucial.

Educational Background:
A relevant educational background is preferred for the Retail Area Manager position. Candidates should ideally have qualifications in business management, retail management, or a related field. Additional certifications in leadership or retail operations may be advantageous, but practical experience in a similar role is highly valued.

Experience:
The ideal candidate will have significant experience in retail management, particularly in multi-site operations. A proven track record of managing teams, driving sales performance, and implementing successful business strategies is essential. Experience in volunteer management and community engagement is also beneficial, as the role involves working closely with volunteers and fostering a supportive environment.

Languages:
While English is the mandatory language for this position, proficiency in additional languages may be considered an asset, particularly in communities where diverse languages are spoken. This can enhance communication with a broader range of stakeholders and clients.

Additional Notes:
This position is a full-time role with a permanent contract. Save the Children Australia is committed to diversity and inclusion, encouraging applications from Aboriginal and Torres Strait Islander candidates. The organization offers a range of employee benefits, including individual learning plans for career development, support for workplace wellness, and full salary packaging benefits. Employees are also entitled to extra leave options to ensure optimal performance. The organization emphasizes a child-safe environment, requiring all employees to undergo necessary background checks and adhere to safeguarding policies.