People & Culture Administration Officer

Job Posting Organization:
Save the Children Australia is a prominent organization dedicated to improving the lives of children and communities in need. Established with a mission to ensure that every child has the opportunity to grow up healthy, educated, and safe, the organization has been a leader in child welfare since its inception. With a diverse workforce and a commitment to inclusivity, Save the Children Australia operates in multiple countries, focusing on various programs that address the needs of vulnerable populations. The organization prides itself on attracting passionate individuals who are eager to make a difference in the world, fostering a culture of collaboration and support among its employees.

Job Overview:
The People & Culture Administration Officer position is a full-time, maximum term role based in Melbourne, Australia, designed to support the People Operations team during a significant People Technology transformation. This role is crucial for ensuring that the organization maintains high-quality support across various P&C functions, particularly during a period of change. The officer will serve as the first point of contact for general P&C inquiries, assisting managers and employees with essential processes such as onboarding, job changes, and offboarding. The role requires strong organizational skills and attention to detail to manage competing priorities effectively while maintaining excellent service standards. The officer will also contribute to fostering a positive team culture and enhancing employee experiences throughout the organization.

Duties and Responsibilities:
The duties and responsibilities of the People & Culture Administration Officer include responding to daily P&C inquiries submitted through the Service Hub, ensuring timely and helpful support to both internal and external stakeholders. The officer will carry out general administrative tasks for the P&C team, which includes providing guidance on standard processes, managing invoices, and handling data requests or reconciliations. Additionally, the officer will oversee the end-to-end parental leave process, from initial employee inquiries to payroll updates and return-to-work arrangements. Managing job change requests and award step increases across the Service Hub and Oracle, as well as supporting Excel workflows, will also be part of the role. The officer will provide onboarding and offboarding support during peak periods or when team members are on leave, ensuring a seamless transition for employees.

Required Qualifications:
Candidates for the People & Culture Administration Officer position must possess a strong customer service focus, with experience supporting both internal and external stakeholders. Proficiency in Microsoft Office applications, particularly Word, Outlook, and Excel, is essential. Experience using ticketing tools, such as Freshservice, and maintaining P&C systems, ideally Oracle, is also required. Excellent communication, time management, and organizational skills are crucial, along with the ability to work under pressure while maintaining high attention to detail and a commitment to quality.

Educational Background:
The educational background required for this position typically includes a degree or diploma in Human Resources, Business Administration, or a related field. Candidates with relevant certifications or training in P&C practices will be viewed favorably, as they demonstrate a commitment to professional development in the field.

Experience:
The ideal candidate should have a minimum of 2-3 years of experience in a similar administrative role within a People & Culture or Human Resources environment. Experience in handling fast-paced, high-volume administrative tasks with a focus on P&C functions is essential. Familiarity with onboarding, offboarding, and general HR processes will be beneficial for success in this role.

Languages:
While there are no specific language requirements mentioned, proficiency in English is mandatory due to the nature of the role and the need for effective communication with stakeholders. Additional language skills may be considered an asset, particularly in a diverse workplace.

Additional Notes:
This position is a full-time role with a maximum term of 9 months. Save the Children Australia encourages applications from Aboriginal and Torres Strait Islander candidates and is committed to diversity and inclusion in its workforce. The organization offers a range of employee benefits, including opportunities for career development, support for workplace wellness, and full salary packaging benefits. Employees are also entitled to extra leave to ensure they can perform at their best. The organization emphasizes a child-safe environment, requiring all employees to undergo necessary background checks and adhere to child safeguarding policies.