Business Solutions Analyst

Job Posting Organization:
EUROCONTROL is an intergovernmental organization established to support European aviation. It was founded in 1960 and currently operates in multiple countries across Europe, focusing on air traffic management and safety. The organization employs a diverse workforce dedicated to enhancing the safety and efficiency of air navigation services. With a mission to provide a seamless and safe air traffic management system, EUROCONTROL collaborates with various stakeholders in the aviation sector, including national authorities and air navigation service providers. The organization is committed to promoting equality and diversity within its workforce, ensuring that all employees are treated fairly and with respect.

Job Overview:
The Business Solutions Analyst position is integral to the Directorate Maastricht Upper Area Control Centre, specifically within the Product Management service. The role involves contributing to the development and implementation of product strategies that align with operational goals. The selected candidate will engage with business stakeholders and domain experts to ensure that product roadmaps and lifecycles are effectively managed. This position requires a strong focus on business needs analysis, translating user requirements into technical specifications, and validating deliverables to ensure compliance with safety, security" style="border-bottom: 1px dotted #007bff !important;">security, and quality standards. The analyst will also oversee product delivery processes, ensuring adherence to workflows and addressing any risks or challenges that may arise. Continuous improvement of products is a key expectation, as is the ability to provide recommendations for operational challenges and to contribute to knowledge sharing across teams.

Duties and Responsibilities:
The duties and responsibilities of the Business Solutions Analyst include:

• Collaborating with business stakeholders to develop and implement product vision and strategy.
• Performing business needs analysis to translate operational needs into technical specifications.
• Validating deliverables to ensure they meet business requirements and comply with safety and quality standards.
• Coordinating with internal and external stakeholders, including development teams and other product owners, to align priorities.
• Overseeing product delivery processes, ensuring compliance with established workflows and monitoring milestones.
• Addressing product-related issues through effective decision-making and trade-off analyses.
• Contributing to the continuous improvement of products by enhancing tools, processes, and practices.
• Identifying operational risks and proposing corrective actions to address challenges.
• Participating in workshops and cross-domain projects to share expertise and align service-level activities with operational objectives. 1
• Carrying out any other tasks in line with the main purpose of the job.

Required Qualifications:
Candidates must meet one of the following educational and professional experience requirements:

• Completion of third-level studies in a relevant field (such as aeronautical engineering or air traffic management) at European Qualifications Framework (EQF) Level 6, followed by at least four years of relevant professional experience.
• Completion of third-level studies in a relevant field at EQF Level 7, followed by at least three years of relevant professional experience. Internal candidates may refer to the intranet for equivalent in-house experience. Additionally, candidates should have experience in gathering and drafting specifications for system development and coordinating projects related to software development. A solid understanding of Air Traffic Control (ATC) and Air Traffic Flow and Capacity Management (ATFCM) systems is essential, along with knowledge of enroute ATC procedures and concepts.

Educational Background:
The educational background required for this position includes a degree in a relevant field such as aeronautical engineering or air traffic management. The degree must meet the European Qualifications Framework (EQF) Level 6 or Level 7 standards, which indicates a higher education qualification that is recognized across Europe. This educational foundation is crucial for understanding the complexities of air traffic management and the technical specifications required for the role.

Experience:
The level of experience needed for the Business Solutions Analyst position includes a minimum of three to four years of relevant professional experience, depending on the educational qualifications. Candidates should have a proven track record in gathering and drafting comprehensive specifications for system development, as well as experience in coordinating and overseeing projects related to software development. Familiarity with ATC and ATFCM systems is highly desirable, as is experience in the aviation sector.

Languages:
Proficiency in English at level C2 is mandatory for this position, as it is one of the working languages of the Agency. Candidates must demonstrate their ability to communicate effectively in English, particularly in a professional context. Knowledge of French is also beneficial, as it is the second working language of the Agency, and candidates who possess this skill may have an advantage in the selection process.

Additional Notes:
The position is offered on a full-time basis with a contract duration of five years, which may be extended or converted based on performance and organizational needs. The selected candidate will be required to complete a probationary period of nine months before being established in the post. The appointment may be renewed multiple times, but the total duration, including all renewals, cannot exceed nine years. Candidates should note that applications will only be accepted from nationals of EUROCONTROL Member States, and selected candidates may need to provide documentary evidence of their educational qualifications. The organization operates a hybrid working model, allowing for a combination of onsite and remote work, although full-time remote work is not permitted. Salary and benefits information can be found on the EUROCONTROL Careers site.