Operations Support

Job Posting Organization:
The World Health Organization (WHO) is a specialized agency of the United Nations responsible for international public health. Established on April 7, 1948, WHO's mission is to promote health, keep the world safe, and serve vulnerable populations. The organization operates in over 150 countries and has a workforce of more than 7,000 employees. WHO's work is guided by the principles of equity and the Sustainable Development Goals (SDGs), aiming to ensure that health is recognized as a fundamental human right. The WHO Country Office in Estonia collaborates with national authorities to implement health programs and policies that align with the European Programme of Work 2020–2025, focusing on better health outcomes for all citizens.

Job Overview:
The Operations Support position at WHO involves providing essential support services across various operational areas, including finance, human resources, procurement, logistics, and information technology management. The incumbent will work under the supervision of an operations professional or higher-level support staff, contributing to the efficient delivery of services and transactions. This role is crucial in maintaining adherence to WHO's procedures and regulations while ensuring optimal client service and operational efficiency. The position requires a proactive approach to identifying areas for improvement and supporting training initiatives for staff and clients. The incumbent will also engage in financial monitoring, human resources administration, procurement processes, and logistical support, ensuring that all operations align with WHO's strategic objectives and business plans.

Duties and Responsibilities:
The incumbent will be responsible for a variety of tasks, including but not limited to: supporting the delivery of services in specialized operational areas; sharing information with clients and partners regarding procedures and regulations; maintaining consistency in service delivery; escalating process improvement suggestions; providing financial support services, including budget administration and payments; assisting in human resources functions such as recruitment and onboarding; managing procurement processes; offering IT support for day-to-day operations; overseeing logistics and transportation administration; and managing inventory and organizational assets. The role also includes travel administration, processing requests, and ensuring compliance with WHO's operational standards.

Required Qualifications:
Candidates must possess a completion of secondary education and relevant training or certification in operational service areas. Essential qualifications include a minimum of three years of relevant work experience in administering support services in operational areas such as finance, human resources, procurement, or information technology management. Desirable qualifications include experience in administrative support roles within WHO or another UN agency and familiarity with Oracle-based systems or other enterprise resource planning systems. Strong interpersonal skills and the ability to adapt to competing priorities in a fast-paced environment are essential.

Educational Background:
The educational requirement for this position is the completion of secondary education. Additionally, candidates should have training and certification in one or more operational service areas or systems relevant to the role.

Experience:
The position requires a minimum of three years of relevant work experience, particularly in administering support services and transactions in operational support areas such as finance, human resources, procurement, and information technology management. Experience in administrative support roles within WHO or another United Nations agency is considered desirable, as is familiarity with Oracle-based systems or other enterprise resource planning systems.

Languages:
Essential language skills include expert knowledge of English and the local language. Desirable language skills include intermediate knowledge of French, Russian, and/or German, which may enhance communication and collaboration within the organization and with partners.

Additional Notes:
This position is classified as 80% full-time employment, with an annual base salary starting at EUR 13,942 (subject to mandatory deductions for pension contributions and health insurance). The role offers 30 days of annual leave. The vacancy notice may be used to fill other similar positions at the same grade level. Candidates under serious consideration will be contacted, and a written test or asynchronous video assessment may be part of the screening process. Candidates must provide scanned copies of required degrees or certificates in advance of an interview. The WHO is committed to diversity and inclusion, encouraging applications from women, persons with disabilities, and nationals of underrepresented Member States. The organization adheres to high ethical standards and has a zero-tolerance policy towards sexual exploitation and abuse, ensuring a safe and respectful workplace.