Intake and Support Worker LVP

Job Posting Organization:
54 reasons is a leading child rights organization in Australia, part of the Save the Children Australia Group and a global movement focused on ensuring that children and young people have their rights met and thrive in all their diversity. The organization is dedicated to providing quality services to children and their caregivers across every state and territory, including remote areas and capital cities. With a workforce of approximately 600 employees, 54 reasons emphasizes the importance of diversity and inclusion within its team, reflecting the communities they serve. The organization is committed to making a significant impact in the lives of children and families, particularly through programs like the federally-funded Leaving Violence Payments program, which offers individualized financial support and safety planning for victims of intimate partner violence.

Job Overview:
The Intake and Support Worker LVP position is a full-time, permanent role that operates fully from home. The primary function of this role is to provide empathetic support to victim-survivors of intimate partner violence through a support line, intake, triage, and client support. As the first point of contact, the worker will assess risks, listen with empathy, and connect individuals with appropriate support services. The role requires a proactive approach to safety planning and risk assessment, ensuring that victim-survivors receive timely and effective assistance. The worker will also be responsible for maintaining accurate records and collaborating with colleagues and partner services to enhance the program's effectiveness. This position is crucial in driving high-performing teams to deliver trauma-informed and person-centered support, making a real difference in the lives of those affected by violence.

Duties and Responsibilities:
The duties and responsibilities of the Intake and Support Worker include: answering calls and online inquiries with empathy and professionalism; conducting thorough risk assessments related to family, domestic, and sexual violence; developing and updating safety plans with victim-survivors; explaining program eligibility and guiding individuals through the application process; connecting victim-survivors to appropriate support services; assisting with safety planning, referrals, and mandatory reporting; monitoring evolving risks and updating support plans accordingly; maintaining accurate records and collaborating with colleagues and partner services; tracking queue and working time using Genesys; receiving and maintaining up-to-date records using Salesforce; adapting to program improvements as the service evolves; and being flexible to undertake various functions across the client journey as program needs change.

Required Qualifications:
To be considered for this role, candidates must possess a Bachelor’s degree in social work or an equivalent qualification. They must also be eligible for registration with at least one professional body, such as AASW, ACA, AHPRA, or PACFA. Candidates should be willing to undergo necessary checks, including a Working with Children Check and a National Police Check, and must have the right to work in Australia. Availability to work between 8:00 am and 6:00 pm in their respective time zone is also required. Proven experience in a support line, intake and triage, crisis response, or high-volume client support role is essential, with a strong emphasis on hands-on experience in conducting risk assessments and developing safety plans in relevant contexts.

Educational Background:
The educational background required for this position includes a Bachelor’s degree in social work or an equivalent qualification. This educational foundation is critical for understanding the complexities of family, domestic, and sexual violence, as well as for effectively engaging with victim-survivors and providing the necessary support and guidance.

Experience:
Candidates should have proven experience in a support line, intake and triage, crisis response, or high-volume client support role, particularly in contexts related to family, domestic, and sexual violence. Extensive hands-on experience in conducting risk assessments and developing safety plans is crucial, as is the ability to engage with culturally diverse communities, including Aboriginal and Torres Strait Islander peoples. Familiarity with client management and recording systems, such as Salesforce, is also important, along with the ability to manage sensitive conversations with empathy and professionalism.

Languages:
While the job description does not specify mandatory languages, proficiency in English is essential for effective communication with victim-survivors. Additional language skills that reflect the diversity of the communities served may be considered advantageous, enhancing the ability to connect with a broader range of clients.

Additional Notes:
This position offers a flexible, remote work opportunity, allowing employees to work from home full-time. The compensation includes an award rate salary at SCHADS Level 5.1, currently set at $51.00 per hour, plus superannuation and full salary packaging benefits. The organization provides internal employment and development opportunities, multiple additional leave options, and support for workplace wellness, including access to a confidential Employee Wellbeing Program. 54 reasons strongly encourages applications from Aboriginal and Torres Strait Islander candidates and those from Culturally and Linguistically Diverse backgrounds, emphasizing their commitment to diversity and inclusion within the workplace.