Family Support Specialist- DFV

Job Posting Organization:
54 reasons is Australia’s leading child rights organisation, proudly part of the Save the Children Australia Group and global movement. The organization is dedicated to ensuring that children and young people have their rights met and thrive in all their diversity. With a workforce of approximately 1100 people, 54 reasons operates across various states and territories, including remote areas and capital cities, reflecting the communities they serve. The organization emphasizes the importance of local representation and aims to provide quality services to children and their caregivers, advocating for their development, learning, and safety.

Job Overview:
The Family Support Specialist position is a full-time, permanent role within the Mt Isa After Hours (MIAH) program, which is part of the Domestic Family Violence Specialist Support Service in Mount Isa. The role involves working closely with the Queensland Police Service to provide after-hours responses, operating on a roster from 2pm to 10pm, seven days a week, with potential on-call requirements. The specialist will be responsible for providing holistic case management and support to vulnerable and disadvantaged clients, particularly those experiencing domestic, family, or sexual violence. The position requires a compassionate, client-centered approach, with a focus on ensuring that the voices of children and young people are heard and that their needs are prioritized. The specialist will also be expected to identify client strengths, establish goals, and promote skills that enhance health, safety, and development.

Duties and Responsibilities:
The duties and responsibilities of the Family Support Specialist include:

• Providing holistic case management to vulnerable and disadvantaged clients, ensuring that their needs are met and that they receive appropriate support.
• Delivering outreach case management for individuals experiencing domestic, family, or sexual violence, ensuring that they have access to necessary resources and assistance.
• Advocating for the voices of children and young people, ensuring that their perspectives are considered in all aspects of service delivery.
• Identifying client strengths and establishing achievable goals for the program, regularly reviewing client progress towards these goals.
• Promoting skills that increase health, safety, and development for clients, particularly in the context of domestic and family violence.
• Collaborating with the Queensland Police Service and other stakeholders to provide effective after-hours responses.
• Maintaining accurate and comprehensive records of client interactions and progress, including report writing and data analysis.
• Participating in ongoing professional development and training to enhance skills and knowledge in the field of domestic and family violence support.

Required Qualifications:
The position requires the following qualifications:

• Demonstrated experience in case management, particularly in the context of domestic and family violence support.
• Knowledge of relevant legislation and policies related to domestic and family violence.
• Understanding of Aboriginal and Torres Strait Islander communities and families, with a commitment to culturally sensitive practice.
• Strong report writing, analytical, and evaluation skills, including the ability to collate and analyze data effectively.
• A tertiary qualification in a relevant field, such as social work, psychology, or community services, or significant experience working in a similar service.

Educational Background:
Candidates must possess a tertiary qualification in a relevant field, such as social work, psychology, or community services. Alternatively, significant experience working in a similar service may be considered in lieu of formal qualifications. Continuous professional development and training in domestic and family violence support are also encouraged and may be required.

Experience:
The role requires demonstrated experience in case management, particularly in supporting individuals affected by domestic and family violence. Candidates should have a strong understanding of the complexities involved in working with vulnerable populations, including the effects of trauma on children and families. Experience working with Aboriginal and Torres Strait Islander communities is highly valued, as is familiarity with the specific challenges faced by these populations.

Languages:
While the job description does not specify mandatory languages, proficiency in English is essential for effective communication with clients and stakeholders. Additional language skills, particularly those relevant to the local community, may be considered advantageous but are not explicitly required.

Additional Notes:
This position is a full-time role, requiring 38 hours of work per week. It operates on a roster basis, with shifts from 2pm to 10pm, seven days a week, and may include on-call requirements. The organization offers an award rate salary (Level 4.1 - $44.58 per hour) along with full salary packaging benefits. Employees are encouraged to participate in additional projects and have access to individual learning plans to assist in their career development. The organization promotes a highly inclusive culture and diverse workforce, reflecting the communities they serve. Applications are encouraged from Aboriginal and Torres Strait Islander candidates, and the organization is committed to ensuring a safe working environment, requiring all employees to undergo a National Police Check and a Working with Children Check.