User Onboarding Strategist

Job Posting Organization:
The organization is the largest nonprofit dedicated to combating poverty, disease, and inequity globally. Founded on the principle that everyone, regardless of their identity or circumstances, should have the opportunity to lead healthy and productive lives, the organization emphasizes the importance of diversity among its employees to reflect the global populations it serves. The organization offers a comprehensive benefits package that includes medical, dental, and vision coverage with no premiums, generous paid time off, paid family leave, retirement contributions, regional holidays, and opportunities for employees to engage in various communities. The workplace culture is focused on fostering an environment where employees can thrive both personally and professionally.

Job Overview:
The User Onboarding Strategist will play a crucial role within the Institute for Disease Modeling (IDM), which is part of the Gates Foundation. This position is responsible for defining and executing the strategy for user onboarding as part of IDM's software team. The strategist will work on defining user personas, creating workflows for user onboarding, and collaborating across research and software teams. The role also involves leveraging technological advancements, such as AI, to enhance productivity and effectiveness in creating superior user experiences for researchers in low- and middle-income countries (LMIC). The strategist will ensure that IDM's software offerings are user-friendly and accessible to a global community of modelers, thereby supporting the organization's mission to eradicate infectious diseases and improve health outcomes.

Duties and Responsibilities:
The primary duties and responsibilities of the User Onboarding Strategist include:

• Developing and maintaining a comprehensive strategy for user onboarding that includes well-defined outcomes and a milestone-based execution plan aimed at exceeding established goals.
• Defining user personas and ensuring their implementation across software, incorporating user feedback into execution plans.
• Acting as a subject matter expert on the latest technological advances that enhance user experiences.
• Designing and implementing clear workflows for documentation, standards, and guidelines, including roles and responsibilities across the software team.
• Creating guidelines for authors to produce and share manuscripts, scientific research, and content for websites and social media, in collaboration with brand and communication teams.
• Designing and implementing a strategy for managing internal and external information across platforms like SharePoint, GitHub, and the IDM website.

Required Qualifications:
Candidates must possess a Bachelor’s degree or equivalent experience. They should have advanced knowledge and skills in organizational change management and continuous improvement frameworks, as well as experience working directly with engineering and research teams in editing and writing capacities. Candidates should also have advanced experience in organizing, editing, and scoping research publications, along with project planning experience to deliver established editorial work-back plans and schedules. Experience managing contractors and freelancers is a plus, as is the ability to translate highly technical scientific work for diverse audiences across various communication products and channels. A passion for 'science as a public good' is essential.

Educational Background:
The position requires a Bachelor’s degree or equivalent demonstrated experience. This educational background should ideally be complemented by advanced knowledge in relevant fields related to organizational change management and continuous improvement.

Experience:
Candidates should have substantial experience working in environments that require collaboration with engineering and research teams. This includes experience in editing and writing capacities, as well as project planning to scope and deliver editorial work. Experience managing contractors and freelancers is advantageous, and candidates should be adept at translating complex scientific concepts for both expert and non-expert audiences.

Languages:
While the job description does not specify mandatory languages, proficiency in English is likely essential given the nature of the work and the audience. Additional languages may be beneficial, particularly those relevant to the regions served by the organization.

Additional Notes:
This position is based in Seattle and includes relocation benefits. The salary range for this role is between $154,200.00 to $231,400.00 USD, with adjustments for high-wage market differences in Seattle and Washington D.C. New hires typically fall between the minimum and midpoint of the salary range, depending on their job-related skills, experience, and expertise. Employment is contingent upon successful completion of a background check, and the organization is committed to providing accommodations for candidates with disabilities during the application process. The organization values diversity and inclusion, ensuring equal opportunity and fair treatment for all applicants.