Online Volunteer for Nutritional Teleorientation Calls

Job Posting Organization:
The World Food Programme (WFP) is the largest humanitarian organization in the world, dedicated to saving lives in emergencies and providing food assistance to build pathways towards peace, stability, and prosperity for populations recovering from conflicts, disasters, and the impacts of climate change. Established in 1961, WFP operates in over 120 countries and territories, employing nearly 21,000 staff members globally. The organization aims to eradicate hunger and improve nutrition, particularly among vulnerable groups such as women and children, while also supporting smallholder farmers and helping communities prepare for and respond to climate crises. WFP's mission is driven by a commitment to ensure that no one goes hungry in a world where enough food is produced to feed the entire planet, despite ongoing challenges posed by conflict, inequality, and recent global events like the COVID-19 pandemic.

Job Overview:
The primary purpose of this position is to contribute to improving the nutritional status of individuals affected by tuberculosis through the provision of a basic food basket, educational activities, and nutritional assessments aimed at supporting their comprehensive recovery. The overarching goal is to provide timely and varied food services for tuberculosis-affected individuals through an electronic food card mechanism, nutritional guidance, and effective communication for appropriate usage. The proposed intervention seeks to implement a timely food assistance system for Persons Affected by Tuberculosis (PAT) using electronic food cards, nutritional education, and communication. This approach is characterized by its timeliness, user empowerment for smart purchasing, and the security" style="border-bottom: 1px dotted #007bff !important;">security and confidentiality of information. The main objective of this system is to provide complementary and varied nutrition during treatment, facilitating access to healthy products through electronic cards. These cards will be enabled for the purchase of food and non-alcoholic beverages, following the guidelines of the Ministry of Health (MINSA), and will provide crucial support during the recovery process. The use of these food cards will be accompanied by nutritional education actions and monitoring to ensure maximum effectiveness in improving well-being. A system of guidance calls will be implemented to assist users in making the most efficient use of transferred resources for informed purchasing of the most nutritious foods at the best prices, along with nutritional counseling support.

Duties and Responsibilities:
As an online volunteer for the nutritional teleorientation calls, you will be responsible for participating in a training session covering the project framework, nutritional content, and activity flow. You will conduct teleorientation calls to the population assisted by the WFP intervention, ensuring quality in the telephone guidance provided, as well as respectful and dignified treatment of all individuals. It is essential to accurately record information in the MoDa platform, following the guidelines provided by the WFP team. You will also be required to report any situations or incidents to the WFP team and safeguard personal data and confidentiality of the information handled, in compliance with WFP's protection policies.

Required Qualifications:
Candidates should possess strong communication skills, particularly in providing guidance and support over the phone. A background in nutrition, health, or social work is preferred, as well as experience in community outreach or support roles. Volunteers should demonstrate empathy, patience, and respect for the dignity of individuals affected by tuberculosis. Familiarity with data entry and management systems is also beneficial, as is the ability to work collaboratively within a team.

Educational Background:
A degree or ongoing studies in nutrition, public health, social work, or a related field is highly desirable. Relevant certifications in nutrition or health education will be considered an asset.

Experience:
Previous experience in community service, health education, or nutritional counseling is advantageous. Experience working with vulnerable populations, particularly those affected by health crises, will be viewed favorably. Familiarity with telecommunication tools and platforms is also beneficial for this role.

Languages:
Fluency in Spanish is mandatory, as the position requires communication with Spanish-speaking individuals. Proficiency in English or other languages may be considered a plus, enhancing the ability to communicate with diverse populations.

Additional Notes:
This is a volunteer position, and the duration of the contract is not specified. The role is part-time and may require flexibility in scheduling calls to accommodate the needs of the individuals being served. The position is open to both national and international applicants, and while it is a volunteer role, it offers valuable experience in the humanitarian sector and the opportunity to contribute to meaningful change in the lives of those affected by tuberculosis.