IT Support Specialist

Job Posting Organization:
The World Food Programme (WFP) is the world’s largest humanitarian organization dedicated to saving lives in emergencies and using food assistance to build pathways to peace, stability, and prosperity for people recovering from conflict, disasters, and the impacts of climate change. Established in 1961, WFP operates in over 80 countries, employing thousands of staff members who are committed to the mission of eradicating hunger and improving nutrition. WFP's work is guided by its core values of Integrity, Collaboration, Commitment, Humanity, and Inclusion, ensuring that the organization remains focused on its goal of providing effective humanitarian assistance. WFP has been recognized for its efforts, being awarded the Nobel Peace Prize in 2020, and continues to strive for a diverse and inclusive workforce that reflects the communities it serves. The organization emphasizes the importance of personal and professional development for its employees, offering various training and mobility opportunities across its global offices.

Job Overview:
The IT Support Specialist position is crucial for delivering high-quality technical support and maintaining systems and data across various areas to ensure the effective delivery of IT services. The role involves working closely with the Head of Field Office and other colleagues to ensure that technology and systems are functioning optimally. The specialist will be responsible for system maintenance tasks, responding to technology-related queries, and providing training to end users. This position is based in Masvingo but may also involve collaboration with other field offices in Bulawayo and Harare. The successful candidate will play a key role in supporting WFP's mission by ensuring that staff have access to reliable technology and systems, which are essential for delivering humanitarian assistance.

Duties and Responsibilities:
The IT Support Specialist will be responsible for a variety of tasks, including but not limited to:

• Performing system maintenance tasks such as monitoring, diagnostics, and optimization to ensure effective operation.
• Maintaining technology through standard repairs, configuration, and storage, ensuring compliance with data security" style="border-bottom: 1px dotted #007bff !important;">security and access controls.
• Preparing files and systems for inventory and archives to keep information accurate and up-to-date.
• Allocating tasks to colleagues and ensuring delivery meets agreed standards and deadlines.
• Responding to queries about technology and systems to assist WFP staff in their service delivery.
• Providing standard training to end users on technology and systems to enhance effective usage.
• Conducting routine deployments of server hardware and software, including testing and problem identification.
• Maintaining information records, updating web pages and databases to ensure current and organized information.
• Installing, operating, and maintaining telecommunications systems and equipment. 1
• Supporting the development of training documentation and web content to ensure staff access to necessary information. 1
• Suggesting improvements to methods and processes for continuous IT service enhancement. 1
• Following emergency response processes to support food assistance needs during crises.

Required Qualifications:
Candidates must possess a post-secondary certificate in a related functional area, although completion of secondary school education is the minimum requirement. Additionally, candidates should have a strong understanding of IT systems and the ability to troubleshoot complex technical issues. Experience in applying client service standards to resolve or escalate service problems is essential. The ideal candidate will demonstrate strong problem-solving skills, attention to detail, and the ability to work collaboratively in a team environment.

Educational Background:
The educational background required for this position includes at least completion of secondary school education. A post-secondary certificate in a relevant field is desirable, indicating that candidates should have foundational knowledge in IT systems and support. This educational background will equip candidates with the necessary skills to perform the technical tasks required in this role effectively.

Experience:
Candidates should have a minimum of 5 years of experience in resolving complex technical issues. This experience should include working with head of units to define requirements for functional areas and applying client service standards to address service problems. The role demands a solid understanding of IT systems and the ability to work under pressure while maintaining high service standards.

Languages:
Fluency in English is mandatory, with a level C proficiency required for effective communication. Depending on the location of the post, fluency or intermediate knowledge of another official UN language may also be required. For field positions, fluency in both oral and written communication in the UN language in use at the duty station is essential, along with proficiency in the local language if it differs from the UN language.

Additional Notes:
This position is full-time and based in Masvingo, Zimbabwe. The role may involve collaboration with other field offices in Bulawayo and Harare. WFP is committed to providing an inclusive work environment and encourages individuals with disabilities to apply. The organization does not charge any fees during the recruitment process and emphasizes the importance of a complete and accurate application profile. Selected candidates will undergo rigorous reference and background checks to ensure compliance with WFP's standards.