Telecommunications Assistant

Job Posting Organization:
The United Nations Mission for the Referendum in Western Sahara (MINURSO) is an international organization established to facilitate a referendum for the self-determination of the people of Western Sahara. The mission aims to promote peace and stability in the region, ensuring that the rights and aspirations of the Sahrawi people are respected. MINURSO operates in a challenging environment, focusing on diplomatic efforts and humanitarian assistance. The organization is committed to upholding the principles of the United Nations, including human rights and gender equality, and strives to maintain a diverse workforce that reflects the global community.

Job Overview:
The Telecommunications Assistant plays a crucial role in supporting the operational needs of the United Nations Mission for the Referendum in Western Sahara. This position involves a variety of responsibilities, including managing telephone billing processes, overseeing asset management, and providing support to the communications center. The incumbent will work under the direct supervision of the Chief Field Technology Section, ensuring that all telecommunications operations run smoothly and efficiently. The role requires a proactive approach to problem-solving and a commitment to maintaining high standards of professionalism and client service. The Telecommunications Assistant will also be involved in administrative tasks, such as coordinating travel arrangements and monitoring expenditures, contributing to the overall effectiveness of the mission's operations.

Duties and Responsibilities:
The Telecommunications Assistant will be responsible for a wide range of duties, including but not limited to: processing telephone invoices and ensuring timely recovery of costs; maintaining comprehensive filing systems for all telecommunications-related documents; assisting in the management of ICT assets, including receiving and inspecting incoming equipment; coordinating the delivery and return of CITS equipment; monitoring physical inventory and updating asset databases; providing support to the communications center by processing incoming and outgoing messages; assisting with administrative duties related to travel and budget management; ensuring the availability of spare parts and supplies for ICT equipment; and participating in training programs for staff. The role requires attention to detail, strong organizational skills, and the ability to work collaboratively with various stakeholders.

Required Qualifications:
Candidates must possess a high school diploma or equivalent, with additional technical or vocational training in telecommunications or a related field being required. ITIL Foundation and Service Operation certifications are desirable. The ideal candidate should demonstrate a strong understanding of ICT operational support services, particularly in areas related to asset management, telephone billing, and communications center operations. A commitment to continuous learning and professional development is essential, as is the ability to adapt to new technologies and processes as they emerge.

Educational Background:
The minimum educational requirement for this position is a high school diploma or equivalent. Candidates with additional technical or vocational training in telecommunications or related fields will be given preference. This educational background is crucial for understanding the technical aspects of telecommunications and ICT operations, which are central to the role of the Telecommunications Assistant.

Experience:
A minimum of three years of relevant experience in ICT operational support services is required. This experience should include work related to asset management, telephone billing, and communications center operations. Candidates with experience in managing ICT assets, knowledge of data analytics, and familiarity with e-billing systems will be viewed favorably. The role demands a solid understanding of operational processes and the ability to work effectively in a team-oriented environment.

Languages:
Fluency in oral and written English is required for this position, as English is one of the working languages of the United Nations Secretariat. Knowledge of French is desirable, as it may facilitate communication with a broader range of stakeholders within the organization. Proficiency in both languages will enhance the candidate's ability to perform effectively in this role and contribute to the mission's objectives.

Additional Notes:
This position is subject to local recruitment, meaning that applicants must be authorized to work for the United Nations in the duty station where the position is located. Candidates selected from outside the duty station will be responsible for their relocation expenses. Staff members recruited locally are not eligible for allowances or benefits that are exclusive to international recruitment. The United Nations is committed to achieving gender balance and encourages female candidates to apply. The organization emphasizes the importance of diversity and inclusion in its workforce, ensuring that all staff members are treated with respect and dignity.