Temporary Outbound Customer Care Specialist
Job Description
Job Posting Organization:
The American Heart Association (AHA) was founded in 1924 and has since made significant strides in reducing cardiovascular disease deaths by half. The organization is dedicated to addressing the most pressing health challenges and is committed to fostering a healthier future for all. With a mission to be a relentless force for a world of longer, healthier lives, AHA operates across various states in the United States and has a diverse workforce that reflects a wide range of backgrounds and experiences. The organization emphasizes inclusivity and work-life harmonization, providing numerous resources to support its employees.
Job Overview:
The Temporary Outbound Customer Care Specialist position at the American Heart Association is primarily focused on making outbound calls to express gratitude and support to volunteers involved in recruitment and fundraising activities. This role is crucial in establishing ongoing relationships with volunteers and educating them about fundraising efforts. The specialist will work remotely, with a structured schedule from Monday to Friday, 8:30 AM to 5:00 PM CT. The position requires the ability to multitask effectively while using various software programs to track interactions and manage contact information. The AHA provides a full home office setup, including necessary equipment such as a laptop, monitor, keyboard, mouse, and headset, ensuring that employees have the tools they need to succeed in their roles.
Duties and Responsibilities:
The Outbound Community Care Specialist will be responsible for making routine outbound calls to thank donors and welcome volunteers. They will assist with events such as the Heart Walk, youth activities, and advocacy issues. The specialist will also establish ongoing support relationships with volunteers, educating them on various aspects of fundraising. Additionally, they will respond to customer inquiries by referring them to published materials or more senior staff, follow up on previous calls, and utilize multiple software programs for tracking contact information and interactions. This role is essential in maintaining the engagement and satisfaction of volunteers and donors, contributing to the overall mission of the AHA.
Required Qualifications:
Candidates must possess a high school diploma or equivalent. A minimum of six months of experience in customer interaction is required, with a focus on managing accounts or clients and demonstrating a strong commitment to customer satisfaction. The ability to multitask while navigating several software programs and the Internet is essential. Exceptional verbal and written communication skills, including typing accuracy, are necessary for success in this role. Additionally, candidates should have strong critical thinking and problem-solving skills to effectively address inquiries and challenges that may arise during interactions with volunteers and donors.
Educational Background:
The educational requirement for this position is a high school diploma or equivalent. This foundational education is essential for understanding the basic principles of customer service and communication, which are critical in the role of an Outbound Customer Care Specialist. While further education may be beneficial, it is not explicitly required for this position.
Experience:
The ideal candidate should have at least six months of experience in a customer service role, which includes direct interaction with clients or customers. This experience should demonstrate a strong focus on customer satisfaction and a passion for helping others. Familiarity with fundraising or volunteer coordination is a plus, as it aligns with the responsibilities of the position.
Languages:
While the job description does not specify mandatory languages, proficiency in English is essential for effective communication with volunteers and donors. Additional language skills may be considered an asset, particularly in diverse communities where bilingual communication could enhance outreach efforts.
Additional Notes:
This position is classified as full-time and is fully remote, allowing for flexibility in work arrangements. The American Heart Association offers a competitive salary of $16.50 per hour, along with a comprehensive benefits package that includes medical, dental, vision, disability, and life insurance. Employees also have access to a robust retirement program with employer matching contributions. The organization emphasizes professional development through programs like HeartU, which provides extensive resources for career advancement. Paid Time Off (PTO) is offered at a minimum of 16 days per year, increasing with seniority, along with 12 paid holidays annually. The AHA is committed to supporting the career development of its employees through tuition assistance programs.
The American Heart Association (AHA) was founded in 1924 and has since made significant strides in reducing cardiovascular disease deaths by half. The organization is dedicated to addressing the most pressing health challenges and is committed to fostering a healthier future for all. With a mission to be a relentless force for a world of longer, healthier lives, AHA operates across various states in the United States and has a diverse workforce that reflects a wide range of backgrounds and experiences. The organization emphasizes inclusivity and work-life harmonization, providing numerous resources to support its employees.
Job Overview:
The Temporary Outbound Customer Care Specialist position at the American Heart Association is primarily focused on making outbound calls to express gratitude and support to volunteers involved in recruitment and fundraising activities. This role is crucial in establishing ongoing relationships with volunteers and educating them about fundraising efforts. The specialist will work remotely, with a structured schedule from Monday to Friday, 8:30 AM to 5:00 PM CT. The position requires the ability to multitask effectively while using various software programs to track interactions and manage contact information. The AHA provides a full home office setup, including necessary equipment such as a laptop, monitor, keyboard, mouse, and headset, ensuring that employees have the tools they need to succeed in their roles.
Duties and Responsibilities:
The Outbound Community Care Specialist will be responsible for making routine outbound calls to thank donors and welcome volunteers. They will assist with events such as the Heart Walk, youth activities, and advocacy issues. The specialist will also establish ongoing support relationships with volunteers, educating them on various aspects of fundraising. Additionally, they will respond to customer inquiries by referring them to published materials or more senior staff, follow up on previous calls, and utilize multiple software programs for tracking contact information and interactions. This role is essential in maintaining the engagement and satisfaction of volunteers and donors, contributing to the overall mission of the AHA.
Required Qualifications:
Candidates must possess a high school diploma or equivalent. A minimum of six months of experience in customer interaction is required, with a focus on managing accounts or clients and demonstrating a strong commitment to customer satisfaction. The ability to multitask while navigating several software programs and the Internet is essential. Exceptional verbal and written communication skills, including typing accuracy, are necessary for success in this role. Additionally, candidates should have strong critical thinking and problem-solving skills to effectively address inquiries and challenges that may arise during interactions with volunteers and donors.
Educational Background:
The educational requirement for this position is a high school diploma or equivalent. This foundational education is essential for understanding the basic principles of customer service and communication, which are critical in the role of an Outbound Customer Care Specialist. While further education may be beneficial, it is not explicitly required for this position.
Experience:
The ideal candidate should have at least six months of experience in a customer service role, which includes direct interaction with clients or customers. This experience should demonstrate a strong focus on customer satisfaction and a passion for helping others. Familiarity with fundraising or volunteer coordination is a plus, as it aligns with the responsibilities of the position.
Languages:
While the job description does not specify mandatory languages, proficiency in English is essential for effective communication with volunteers and donors. Additional language skills may be considered an asset, particularly in diverse communities where bilingual communication could enhance outreach efforts.
Additional Notes:
This position is classified as full-time and is fully remote, allowing for flexibility in work arrangements. The American Heart Association offers a competitive salary of $16.50 per hour, along with a comprehensive benefits package that includes medical, dental, vision, disability, and life insurance. Employees also have access to a robust retirement program with employer matching contributions. The organization emphasizes professional development through programs like HeartU, which provides extensive resources for career advancement. Paid Time Off (PTO) is offered at a minimum of 16 days per year, increasing with seniority, along with 12 paid holidays annually. The AHA is committed to supporting the career development of its employees through tuition assistance programs.
Info
Job Posting Disclaimer
This job posting is provided for informational purposes only. The accuracy of the job description, qualifications, and other details mentioned is the sole responsibility of the employer or the organization listing the job. We do not guarantee the validity or legitimacy of this job posting. Candidates are advised to conduct their own due diligence and verify the details directly with the employer before applying.
We are not liable for any decisions or actions taken by applicants in response to this job listing. By applying, you agree that all application processes, interviews, and potential job offers are managed exclusively by the listed employer or organization.
Beware of fraudulent job offers. Do not provide sensitive personal information or make any payments to secure a job.
We are not liable for any decisions or actions taken by applicants in response to this job listing. By applying, you agree that all application processes, interviews, and potential job offers are managed exclusively by the listed employer or organization.
Beware of fraudulent job offers. Do not provide sensitive personal information or make any payments to secure a job.