Senior Business Operations Director

Job Posting Organization:
The American Heart Association (AHA) was founded in 1924 and has since made significant strides in reducing cardiovascular disease deaths by half. The organization is dedicated to overcoming major health challenges and accelerating progress in health outcomes. With a mission to promote longer, healthier lives for all, AHA operates in various regions and engages in numerous initiatives to foster health awareness and community involvement. The organization emphasizes inclusivity and values the contributions of diverse individuals in achieving its goals. AHA has a robust workforce and operates in multiple countries, focusing on health impact and volunteer engagement.

Job Overview:
The Senior Business Operations Director plays a crucial role within the Orange County Inland Empire Coachella Valley (OIC) Division, based in Irvine, California. This position is responsible for the strategic development, planning, management, and implementation of operations and special events that align with the division's revenue, health impact, and volunteer engagement objectives. The director will independently oversee the planning and execution of events, ensuring compliance with laws and policies while maintaining operational efficiency. The role requires a proactive approach to managing resources and fostering a collaborative environment that supports the AHA's mission and values. The director will also have access to various resources, including Heart U, the organization's corporate university, to enhance their professional development and work-life balance.

Duties and Responsibilities:
The Senior Business Operations Director will manage coordinators in line with AHA's leadership competencies, providing guidance in operations, volunteer recruitment, event logistics, and vendor management. The director will serve as the primary liaison with Western States and National departments, ensuring compliance with finance, human resources, and safety standards. Responsibilities include managing facilities and property, overseeing daily operations, coordinating maintenance, and ensuring safety protocols are met. The director will develop and manage volunteer recruitment strategies, train volunteers, and coordinate logistics for fundraising events, including vendor management and contract negotiations. Additionally, the director will track campaign budgets, manage invoices, and ensure compliance with fiscal policies. The role also involves customer relationship management and supporting other divisions as needed, fostering a culture of accountability and continuous improvement.

Required Qualifications:
Candidates must possess a minimum of five years of experience in managing complex operations and projects within a high-performing team environment. The ability to organize and prioritize multiple projects, communicate effectively, and maintain professionalism in customer interactions is essential. Proven problem-solving skills and experience in project and event management are required, along with the ability to manage change and negotiate service agreements. Candidates should be able to travel locally for event coordination and have reliable transportation.

Educational Background:
A bachelor's degree is preferred, supporting the required skills, knowledge, and experience for the position. Familiarity with AHA's standards and procedures is advantageous, as is experience in sales or fundraising strategies and managing staff and volunteers.

Experience:
The ideal candidate should have extensive experience in operations management, project management, and event coordination, demonstrating a track record of success in similar roles. Experience in a non-profit or health-related organization is a plus, as is familiarity with the unique challenges and opportunities within the sector.

Languages:
While specific language requirements are not mentioned, proficiency in English is mandatory. Additional languages may be beneficial, particularly in diverse communities served by the AHA.

Additional Notes:
This is a full-time position with an expected salary range of $74,000 to $81,000 annually, commensurate with experience. The AHA offers a comprehensive benefits package, including medical, dental, vision, and life insurance, as well as a retirement program with employer matching. Employees are entitled to a minimum of 16 days of paid time off per year, increasing with seniority, and 12 paid holidays. The organization also supports professional development through tuition assistance and various employee resource groups. The AHA is committed to diversity and inclusion in its workforce and workplace culture.