Account Manager

Job Advertisement

Position Title: Account Manager
Location: Dallas
Country: United States
Deadline Date: Not specified

Job Details

Job Posting Organization:
The American Heart Association (AHA) was founded in 1924 and has since made significant strides in reducing cardiovascular disease deaths by half. The organization is dedicated to addressing major health challenges and is committed to ensuring a healthier future for all. With a mission to be a relentless force for a world of longer, healthier lives, the AHA operates in various countries and employs a diverse workforce that reflects its commitment to diversity, equity, and inclusion. The AHA is known for its corporate culture, which emphasizes work-life harmonization and values its employees' contributions.

Job Overview:
The Account Manager position within the Professional Membership group at the American Heart Association is a hybrid role based in the National Center office in Dallas, TX. This role requires the individual to be present in the office 1-2 days per week. The Account Manager acts as a liaison, providing essential volunteer leadership to Scientific Councils and subcommittees, including chairpersons of Council Leadership Committees. The position is crucial for driving membership recruitment, retention, and engagement, and involves managing relationships with volunteers and key leaders. The AHA offers resources to support work-life balance and professional development, including access to Heart U, their corporate university.

Duties and Responsibilities:
The Account Manager will be responsible for developing and nurturing relationships with volunteers and key leaders to effectively drive membership recruitment, retention, and engagement. Key duties include volunteer management, leading logistics and registration for various meetings and teleconferences, managing processes for nominating and slating Council officers and committee members, supervising the recruitment and retention of Professional Members, managing revenue and budgets for assigned portfolios, and identifying potential cost savings and revenue gains. The role also involves managing project timelines, ensuring compliance with deadlines, and maintaining effective communication with volunteers to anticipate their needs and expectations. Additionally, the Account Manager will implement strategic goals aimed at increasing membership and engagement for assigned Councils.

Required Qualifications:
Candidates must possess a Bachelor’s Degree or equivalent experience, along with a minimum of three years of project management experience in a professional business setting. The ability to prioritize multiple projects in a fast-paced environment and meet established deadlines while working independently is essential. Proficiency in Microsoft Applications (Word, Excel, PowerPoint, Outlook) is required, along with excellent verbal and written communication skills. Outstanding customer service skills for both internal and external customers are also necessary, as is the ability to travel overnight approximately 10% of the time.

Educational Background:
A Bachelor’s Degree is required for this position, although equivalent experience may be considered. The educational background should ideally be related to project management or a similar field that supports the responsibilities of the Account Manager role.

Experience:
The position requires a minimum of three years of project management experience in a professional business setting. Candidates should have a proven track record of managing multiple projects simultaneously and delivering results in a fast-paced environment. Experience in volunteer management and non-profit organizations is preferred, as it aligns with the AHA's mission and operational structure.

Languages:
While the job description does not specify mandatory languages, proficiency in English is implied as a requirement due to the nature of the role and the need for effective communication with volunteers and stakeholders. Additional language skills may be considered beneficial but are not explicitly stated as necessary.

Additional Notes:
This is a full-time position with a hybrid work model, requiring in-office presence 1-2 days per week. The American Heart Association offers a competitive compensation package that includes merit increases and incentive programs. Benefits include medical, dental, vision, disability, and life insurance, along with a robust retirement program featuring employer matching. Employees also enjoy Paid Time Off (PTO) starting at a minimum of 16 days per year, increasing with seniority, and 12 paid holidays annually. The AHA supports professional development through tuition assistance and access to various Employee Resource Groups (ERGs). The organization is committed to diversity and inclusion, ensuring that all qualified applicants are considered for employment.