Region Program Implementation Manager

Job Advertisement

Position Title: Region Program Implementation Manager
Location: Dallas
Country: United States
Deadline Date: No specific deadline indicated, apply timely to not miss an opportunity.

Job Details

Job Posting Organization:
The American Heart Association (AHA) is a leading organization in the United States dedicated to fighting heart disease and stroke. Established in 1924, the AHA has grown to become a prominent force in health advocacy, research, and education, with a mission to be a relentless force for a world of longer, healthier lives. The organization operates in all 50 states and has a workforce of over 3,000 employees. The AHA is committed to health equity and aims to advance cardiovascular health for all individuals, regardless of their background. The organization also emphasizes diversity, equity, and inclusion in its workplace culture, ensuring that every employee feels valued and heard.

Job Overview:
The Region Program Implementation Manager will play a crucial role in the Healthcare Business Solutions department of the American Heart Association. This position is designed for individuals who are passionate about health education and training, particularly in the areas of CPR and emergency response. The manager will work in a hybrid setting, spending approximately 1-2 days a week in the Dallas office while also having the flexibility to work remotely. The primary responsibilities include managing training implementations for HeartQuarters Training, providing strategic consultation to regional accounts, and developing educational materials for various training programs. The manager will also be responsible for teaching CPR classes and ensuring that all training center operations align with the Program Administration Manual. This role requires strong relationship-building skills, as the manager will interact with both current and prospective customers to enhance training initiatives and support the overall mission of the AHA.

Duties and Responsibilities:
The duties and responsibilities of the Region Program Implementation Manager include:

• Managing the implementation of training programs for regional corporate accounts, ensuring that all training needs are met effectively.
• Providing strategic consultation to regional accounts to enhance their training capabilities and outcomes.
• Becoming an expert in training center operations to effectively manage, instruct, and mentor the training needs of a diverse portfolio of regional customers.
• Building and maintaining strong relationships with current and prospective customers to foster collaboration and support.
• Developing and delivering comprehensive education and training materials on various topics, including CPR training and training center management.
• Leading program implementation strategies that align with the AHA's initiative objectives and serve as the primary point of contact for ongoing operations needed by Training Centers.
• Teaching Heartsaver, BLS, and Community level CPR classes to various groups, including internal employees and external customers.
• Coordinating all aspects of Training Center operations, ensuring compliance with the Program Administration Manual and maintaining necessary agreements and materials.
• Performing administrative tasks such as compiling reports, managing inventory, ordering supplies, and shipping equipment as needed. 1
• Adapting to the evolving needs of the department and taking on additional duties as assigned.

Required Qualifications:
The required qualifications for the Region Program Implementation Manager position include:

• A Bachelor’s degree in education, business, sales, marketing, or a related field, or equivalent work experience.
• A minimum of two to three years of relevant experience in training, customer service, or service/training product sales.
• Certification as an American Heart Association CPR Instructor or a willingness to obtain this certification upon hire.
• Experience with adult training programs and a strong background in customer service.
• Familiarity with the operations and management of Training Center facilities.
• Strong decision-making abilities to solve problems effectively while working under pressure.
• Excellent time management skills, including the ability to prioritize tasks and meet deadlines.
• Proficiency in Microsoft PowerPoint, Word, and Excel, with the ability to deliver presentations to both large and small groups.
• Experience interacting with corporate representatives at a high management level. 1
• Willingness to travel up to 40% of the time and the ability to lift up to 35 lbs.

Educational Background:
Candidates for the Region Program Implementation Manager position are expected to have a Bachelor’s degree in a relevant field such as education, business, sales, or marketing. Alternatively, equivalent work experience may be considered in lieu of a formal degree. The educational background should ideally include coursework or training related to adult education, training program development, or customer service.

Experience:
The position requires candidates to have two to three years of relevant experience in fields such as training program management, customer service, or sales related to training products. Experience in managing training center operations and delivering educational programs is highly desirable. Candidates should also demonstrate a proven track record of effectively interacting with corporate clients and managing training initiatives.

Languages:
While the job description does not specify mandatory languages, proficiency in English is essential for effective communication with clients and team members. Additional language skills may be considered an asset, particularly in regions with diverse populations.

Additional Notes:
This position is classified as full-time and operates in a hybrid work environment, requiring in-office attendance approximately 1-2 days per week. The American Heart Association offers a competitive compensation package, including a base salary that is regularly reviewed to ensure market competitiveness. Employees are rewarded for their performance through merit increases and incentive programs. The organization provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance, as well as a robust retirement program with employer matching. Employees also have access to professional development opportunities, including tuition assistance for further education. The AHA emphasizes work-life harmonization, offering a minimum of 16 days of Paid Time Off (PTO) for new employees, increasing with seniority, along with 12 paid holidays each year. The AHA is committed to health equity and aims to advance cardiovascular health for all individuals.