Sr. Reporting Manager

Job Advertisement

Position Title: Sr. Reporting Manager
Location: Dallas
Country: United States
Deadline Date: Not specified

Job Details

Job Posting Organization:
The American Heart Association (AHA) is a leading organization dedicated to fighting heart disease and stroke. Established in 1924, the AHA has grown to become a prominent force in health advocacy, research, and education, with a mission to promote longer, healthier lives for everyone. The organization operates in all 50 states and has a workforce of over 3,000 employees, supported by millions of volunteers. The AHA is committed to health equity and aims to remove barriers to healthcare access and quality for all individuals, regardless of their background.

Job Overview:
The Sr. Reporting Manager position at the American Heart Association is a pivotal role that focuses on developing, distributing, and documenting dashboards and reports to ensure data integrity, accuracy, and relevance for decision-making processes. This position is integral to managing volunteer and customer data, which includes Association professional members, scientific committee members, journal subscribers, and meeting attendees. The role also emphasizes the importance of work-life harmonization, offering home-based work options and access to various resources for professional development and support. The AHA values diversity, equity, and inclusion, and encourages a culture where employees feel seen, heard, and valued.

Duties and Responsibilities:
The Sr. Reporting Manager will lead business processes and data management activities for the Professional Membership and Science team. Key responsibilities include developing and executing standard operating procedures, ensuring data accuracy, managing Customer Relationship Management (CRM) database requirements, and maintaining contract compliance and customer service. The manager will also develop, maintain, and distribute data queries and reports, analyze and modify queries to provide requested data, and identify process improvements and automated solutions for CRM and account management activities. Collaboration with Business Technology is essential to design, develop, test, and implement CRM system requirements. The role also involves enhancing the external customer experience through workflow analysis and operational practice streamlining. Additionally, the manager will act as a liaison to ensure data and business operations align with departmental policies, update user guidelines, and lead periodic user meetings to communicate system changes.

Required Qualifications:
Candidates must possess a Bachelor's Degree in Information Technology, Computer Science, or a related field, along with a certification in database applications. A minimum of five years of experience in business or sales support administration, particularly with Customer Relationship Management technology, is required. Additionally, candidates should have five years of experience in database administration or system requirements for data management, comprehensive skills in MS Dynamics, MS Excel, Access, Visio, and PowerPoint, as well as strong analytical and reporting skills through database queries, including SQL. Project management skills with some application development or testing background are also essential.

Educational Background:
The educational background required for this position includes a Bachelor's Degree in Information Technology, Computer Science, or a related area. Candidates with certifications in database applications will have an advantage. The emphasis is on a solid foundation in technology and data management principles, which are critical for the role.

Experience:
The position requires a minimum of five years of relevant experience in business or sales support administration, specifically focusing on Customer Relationship Management technology. Candidates should also have five years of experience in database administration or system requirements for data management, demonstrating a comprehensive understanding of data integrity and reporting processes. Experience in project management and application development or testing is also beneficial.

Languages:
While the job description does not specify mandatory languages, proficiency in English is implied as the primary language for communication within the organization. Additional language skills may be considered advantageous, particularly in roles that involve interaction with diverse populations or international teams.

Additional Notes:
This is a full-time position with the option for home-based work. The American Heart Association offers a competitive compensation package that includes a base salary, performance recognition, and a wide array of benefits such as medical, dental, vision, disability, and life insurance. Employees also benefit from a robust retirement program with employer matching, paid time off (PTO) starting at a minimum of 16 days per year, and 12 paid holidays. The organization supports professional development through tuition assistance and access to HeartU, their online university. The AHA is committed to fostering a diverse and inclusive workplace and encourages applications from all qualified individuals.