IT Officer

Job Advertisement

Position Title: IT Officer
Location: Kigali
Country: Rwanda
Deadline Date:

Job Details

Job Posting Organization:
UNICEF Rwanda is part of the United Nations Children's Fund, which was established in 194

• The organization focuses on advocating for children's rights, providing humanitarian assistance, and promoting education, health, and protection for children worldwide. UNICEF operates in over 150 countries, including Rwanda, where it aims to contribute to the social transformation of the nation as outlined in the National Strategy for Transformation 2017–202
• The organization employs thousands of staff globally and works in partnership with various governmental and non-governmental organizations to achieve its mission of ensuring that every child has the opportunity to thrive and succeed.

Job Overview:
The IT Officer position is a critical role within UNICEF Rwanda, specifically under the Generation Unlimited initiative. This role involves supporting the Ingazi platform, which is a digital resource aimed at providing job-relevant learning materials and career connections for the youth of Rwanda. The IT Officer will work closely with the Chief Education at UNICEF and the Ingazi IT taskforce to manage vendors, monitor performance data, and ensure the smooth operation of the platform. The position requires a proactive approach to troubleshooting technical issues, facilitating content uploads, and integrating external platforms that enhance the learning experience for users. The IT Officer will also be responsible for drafting technical documentation and supporting the overall mission of empowering young people in Rwanda through education and employment opportunities.

Duties and Responsibilities:
The IT Officer will have a diverse set of responsibilities, including but not limited to: managing vendor relationships for the Ingazi platform's development, monitoring contract deliverables, and ensuring quality assurance of products. The officer will also be tasked with collecting and analyzing performance data for reporting purposes, scheduling and coordinating IT task force meetings, and drafting responses to technical issues faced by users. Additionally, the IT Officer will research and propose innovative solutions for optimizing the Ingazi platform, troubleshoot daily technical issues, facilitate the integration of external platforms, and assist in uploading educational content. The role also includes drafting a platform manual and supporting documentation for procurement and fundraising efforts. The IT Officer will engage in community volunteerism activities as part of their role, promoting the UN Volunteers programme and contributing to local volunteer initiatives.

Required Qualifications:
Candidates for the IT Officer position should possess strong technical skills, particularly in IT management and support. They should have experience in vendor management, data analysis, and project coordination. The ideal candidate will demonstrate excellent communication skills, both written and verbal, and have the ability to work collaboratively with diverse stakeholders. A proactive approach to problem-solving and a strong understanding of digital platforms and their functionalities are essential. Familiarity with educational technology and experience in the non-profit sector will be considered an asset.

Educational Background:
A bachelor's degree in Information Technology, Computer Science, or a related field is required for the IT Officer position. Additional certifications in IT management, project management, or relevant technical skills will be advantageous. Candidates should have a solid understanding of software development processes and experience with digital learning platforms.

Experience:
The position requires a minimum of 2-3 years of relevant experience in IT support, project management, or a similar role. Experience working with educational technology platforms and in a non-profit or international development context is highly desirable. Candidates should demonstrate a track record of successfully managing technical projects and collaborating with cross-functional teams.

Languages:
Fluency in English is mandatory for the IT Officer position, as it is the primary language of communication within UNICEF and with external partners. Proficiency in Kinyarwanda is highly desirable, as it will facilitate communication with local stakeholders and users of the Ingazi platform. Knowledge of French or other languages may be considered an asset.

Additional Notes:
The IT Officer position is a full-time role based in Kigali, Rwanda. The contract duration and specific terms of employment will be discussed during the interview process. The position is open to both national and international candidates, and UNICEF offers a competitive compensation package along with benefits such as health insurance and opportunities for professional development. Candidates are encouraged to demonstrate their commitment to the principles of volunteerism and community engagement as part of their application.