Intern - Operations and Client Services

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Position Title: Intern - Operations and Client Services
Location: Cape Town
Country: South Africa
Deadline Date:

Job Details

Job Posting Organization:
CTG (Committed To Good) is a humanitarian organization that supports projects in fragile and conflict-affected countries around the world. Established in 2006, CTG has placed over 20,000 staff in various roles across 17 countries, including regions in the Middle East, Africa, Europe, and Asia. The organization specializes in providing rapid and cost-effective services for development and humanitarian missions, ensuring that they can mobilize personnel quickly, often within 48 hours. CTG's mission is to handle HR-related issues for multilateral organizations, allowing them to focus on their core services. More information can be found on their website at www.ctg.org.

Job Overview:
The internship-position" style="border-bottom: 1px dotted #007bff !important;">internship position at CTG involves working closely with various departments within the organization, including client services, network management, medical desk, and operations. The intern will play a crucial role in supporting emergency operations, which includes monitoring emergency situations, communicating with clients and providers, and updating response plans. The role also entails data management, where the intern will collect, analyze, and maintain emergency response data, ensuring accurate documentation of incidents and activities. Administrative support is another key aspect of the position, which includes scheduling meetings, preparing reports, and maintaining emergency contact lists. The intern will also assist in researching potential clients for medical assistance services and responding to client inquiries, making this a multifaceted role that provides exposure to various operational aspects of the organization.

Duties and Responsibilities:

• Assist in emergency operations by supporting the coordination of emergency response activities, including monitoring emergency situations and updating response plans.
• Liaise with clients and providers via phone and email, ensuring effective communication.
• Collect, analyze, and maintain emergency response data, ensuring accurate documentation of incidents and activities.
• Perform general administrative tasks such as scheduling meetings, preparing reports, and maintaining emergency contact lists.
• Process claims and raise purchase orders as needed.
• Research potential clients for medical assistance services and assist in client communications.
• Respond to client inquiries, gather relevant information, and provide updates.
• Follow up on action items resulting from client meetings.
• Research potential network providers and facilities worldwide, contacting and attending meetings with them. 1
• Update the network database continuously and create and maintain network maps and data. 1
• Perform other duties as assigned by the Operations Manager.

Required Qualifications:

• Must be a recent graduate in a relevant field such as healthcare management, business administration, international relations, or emergency management.
• Strong verbal and written communication skills are essential.
• Ability to adjust to new tasks and environments quickly.
• Capability to work well within a team and collaborate effectively with others.
• Strong time management skills and the ability to prioritize tasks effectively.
• Critical thinking skills and the ability to find solutions to challenges.
• Proactive attitude in seeking out tasks and opportunities to contribute.
• Attention to detail, ensuring accuracy and thoroughness in all tasks.

Educational Background:
The ideal candidate should be a recent graduate, preferably with a degree in healthcare management, business administration, international relations, or emergency management. This educational background will provide the necessary knowledge and skills to effectively contribute to the various departments within CTG.

Experience:
No prior sector experience is required for this internship position. The role is designed for recent graduates who are looking to gain practical experience in operations and client services within a humanitarian context.

Languages:
Fluency in English is essential, and proficiency in French is also required. These language skills are necessary for effective communication with clients and providers in various contexts.

Additional Notes:
This internship is based in Cape Town, South Africa, and only candidates residing in Cape Town will be considered. The duration of the internship is 6 months. Candidates must be South African citizens or possess a valid work visa/permit to be eligible for this position. The role does not involve team management responsibilities, making it suitable for individuals looking to gain experience in a supportive role within a humanitarian organization.