Specialist (Constituent Information and Data Integrity)

CARE is an international NGO with local staff and community partners in more than 90 countries. We create local solutions to poverty and inequality and we seek dignity for everyone every day and during times of crisis. These solutions have a broad range, from clean water to access to education; from microfinance to ensuring that everyone has nutritious food; from agriculture and climate change to disaster response. CARE puts women and girls at the center of everything we do because they have proven to be the best hope for creating lasting change in the world. Our staff live where they work, which makes us effective at understanding the challenges they face. We’ve been doing this for over 70 years, since World War II. It started with the world’s first CARE Package® of food for the post-war hungry in Europe. Our work today is as important as ever, we believe that poverty and inequality are historic injustices that we can end within a generation, for good. If you share our core beliefs: poverty is an injustice; poverty is solvable; and together, we have the power to end it, join us, and fight with CARE. The Constituent Information and Data Integrity Specialist is a new role created to provide greater capacity on our constituent services and donor processing teams. This critical team member is key to ensuring the accuracy of our gift data adhering to donor intent. The Specialist is responsible for the processing, receipting, recording and capturing of donor contributions and donor requested updates made to CARE into CARE’s CRM database and external payment processors. This person maintains all controls for user access to CARE’s matching gift databases, approves match confirmations and manages third party accounts. On a daily basis this position will interact with CARE staff and CARE constituents on all issues or concerns relating to constituent contribution and constituent information utilizing Salesforce, Luminate, SharePoint, and other applications as needed. The team member we are seeking is detail oriented, has an overall understanding of accounting and finance procedures, and is an expert navigator of CRM databases. Responsibilities:

• Processing complex contributions to ensure accuracy and adhere to donor intent
• Matching gift administration and data verification
• Manage and respond to all requests or concerns received through Salesforce Cases
• Create, update and deliver in-house IRS compliant tax receipts

Qualifications:

• Associate’s Degree or equivalent combination of education and work experience
• 3-5 years of data entry and CRM experience (in the nonprofit sector preferred)
• 1-2 years of accounting experience or similar experience with financial close deadlines
• Proficiency with Microsoft suite programs, SharePoint and Outlook
• Capacity to learn database management and other software applications
• Ability to work and prioritize independently