Intensive Case Management Caseworker

Job Posting Organization:
The International Rescue Committee (IRC) is a global humanitarian organization that responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Established in 1933, the IRC has grown to operate in over 40 countries and 26 U.S. cities, employing more than 14,000 staff members worldwide. The organization’s mission is to help those affected by conflict and disaster to recover and rebuild their lives, focusing on the most vulnerable populations, including refugees and displaced persons.

Job Overview:
The Intensive Case Management Caseworker plays a crucial role in addressing the barriers to safety and wellness for vulnerable populations, including refugees, asylees, and other ORR-eligible individuals. This position requires the caseworker to provide strengths-based, client-centered case management tailored to the unique needs of various client groups, such as single-headed refugee households, survivors of domestic violence, older refugees, and LGBTQ refugees. The caseworker will collaborate with clients to develop personalized service plans that encompass a wide range of services, including financial, medical, and social resources, ensuring that all actions align with client eligibility and program requirements. The role demands a proactive approach to client engagement, requiring the caseworker to assess client progress, navigate complex healthcare and social service systems, and maintain strong relationships with service providers and community organizations.

Duties and Responsibilities:
The Intensive Case Management Caseworker will be responsible for a variety of tasks, including but not limited to: determining client eligibility for ICM programming, conducting intake assessments, and reviewing program expectations with potential clients. The caseworker will develop individualized SMART self-sufficiency plans for each client and evaluate their progress every six months, adjusting plans as necessary. They will assist clients in navigating healthcare and social service systems, help them apply for benefits, and schedule appointments. Community outreach is essential, as the caseworker must maintain a robust network of service providers to meet client needs. Additionally, the caseworker will provide clients with orientation on various topics, respond to client crises, assist with financial assistance requests, and maintain accurate documentation in client case files. Attendance at relevant trainings and meetings is required, and the caseworker may also train and lead volunteers and interns.

Required Qualifications:
Candidates must possess a strong set of qualifications, including a minimum of 2 years of case management experience in a social services environment. Proficiency in Microsoft Office applications is essential, along with strong organizational skills and attention to detail. Public speaking and presentation experience is preferred, as is the ability to communicate effectively in a cross-cultural environment. The caseworker must be capable of working independently and as part of a team, demonstrating problem-solving skills and the ability to prioritize tasks effectively. A valid driver’s license and access to reliable transportation are also required, along with the ability to travel regularly within the service delivery area.

Educational Background:
An undergraduate degree in Social Work or a related field is strongly preferred for this position. However, comparable related work experience may be considered as a substitute for formal education. This educational background is crucial for understanding the complexities of social services and the needs of the populations served.

Experience:
The position requires at least 2 years of relevant case management experience, particularly in a social services setting. This experience should demonstrate the candidate's ability to manage client cases effectively, navigate social service systems, and work collaboratively with various stakeholders to achieve client goals.

Languages:
Proficiency in written and spoken English is mandatory for this role. Additionally, bilingual abilities in languages such as Spanish, Dari, Swahili, Kinyarwanda, Arabic, French, or other languages commonly spoken by refugees and immigrants in Arizona are preferred. Strong communication skills, both written and verbal, are essential for effective interaction with clients and community partners.

Additional Notes:
The working environment for this position includes a combination of standard office settings, remote work, and fieldwork within the service delivery area. The role may require occasional weekend and evening work, and the caseworker must be able to lift 35 to 50 pounds, which may include furniture, household supplies, and food boxes. The compensation for this position is set at a pay rate of $23.50 per hour, with variations based on factors such as labor market conditions, job type, and individual candidate experience. The IRC is committed to equal opportunity employment and adheres to professional standards that promote integrity, service, equality, and accountability.