Case Manager (National Post)

Job Posting Organization:
The organization is dedicated to providing humanitarian assistance and support to vulnerable populations, particularly in the context of mental health and psychosocial-support" style="border-bottom: 1px dotted #007bff !important;">psychosocial support. It operates in various regions, focusing on integrating mental health services within primary healthcare frameworks. The organization aims to enhance the well-being of individuals and communities affected by crises, ensuring access to essential mental health services. It has a strong commitment to cultural sensitivity, confidentiality, and a survivor-centered approach in all its operations.

Job Overview:
The Case Manager position is crucial for integrating mental health services within Primary Health Care Centers (PHCC) and Psychosocial Support Units (PSU). The role involves coordinating with trained psychologists and PHCC staff to implement the National Mental Health Program (NMHP) integration packages. The Case Manager will support nurses in conducting mental health screenings, provide non-specialized psychosocial support (PSS) to vulnerable groups, and ensure proper referrals for severe cases. The position requires a proactive approach to assessing the mental health needs of patients, developing care plans, and facilitating access to both internal and external services. The anticipated start date for this position is November/December 2026, contingent upon donor funding confirmation.

Duties and Responsibilities:
The Case Manager will have a wide range of responsibilities, including:

• Supporting the integration of mental health within PHCC and PSU services by coordinating with psychologists and trained staff.
• Assisting nurses in conducting PHQ-9 screenings and updating results.
• Providing non-specialized PSS to individuals referred by various stakeholders, including IDPs and SGBV survivors.
• Delivering individual, family, and group PSS and psychoeducation sessions aligned with RI or WHO approaches.
• Assessing health and social needs of patients and developing care plans.
• Utilizing approved mental health screening tools for assessments.
• Identifying and differentiating patients based on NMHP criteria for appropriate referrals.
• Conducting social assessments using disability and vulnerability screening tools.
• Identifying early warning signs of mental health conditions and maintaining case files. 1
• Supporting awareness sessions on mental health concerns in targeted communities. 1
• Collaborating with PHCC staff and community health volunteers (CHVs) to strengthen referral pathways. 1
• Maintaining professional communication with beneficiaries and reporting any incidents affecting service quality. 1
• Coordinating with the Mental Health Team for timely follow-ups and case reviews. 1
• Conducting outreach activities and building referral networks with various actors. 1
• Supporting capacity building of CHVs and community teams on PSS and referral pathways. 1
• Reporting weekly progress and challenges to the Mental Health Supervisor. 1
• Participating in regular MH Team meetings for supervision and quality assurance. 1
• Ensuring organized case documentation and accurate data entry in mental health databases.

Required Qualifications:
Candidates must possess strong interpersonal skills, cultural sensitivity, and the ability to work effectively in a team-oriented environment. They should demonstrate a commitment to confidentiality and a survivor-centered approach. Experience in mental health or psychosocial support is highly desirable, along with the ability to communicate effectively with diverse populations. Proficiency in using mental health screening tools and familiarity with referral pathways for vulnerable groups is essential. Candidates should also have the ability to conduct outreach activities and engage with community stakeholders.

Educational Background:
A relevant educational background in psychology, social work, or a related field is required for this position. Candidates should have a solid understanding of mental health principles and practices, as well as experience in providing psychosocial support. Additional training in mental health screening tools and community engagement strategies will be advantageous.

Experience:
The position requires prior experience in mental health or psychosocial support roles, ideally within humanitarian or community health settings. Candidates should have a proven track record of working with vulnerable populations and facilitating access to mental health services. Experience in conducting assessments, developing care plans, and collaborating with multidisciplinary teams is essential for success in this role.

Languages:
Fluency in Arabic is mandatory, as it is the primary language of communication with beneficiaries. Proficiency in English is also highly desirable, as it may be necessary for reporting and documentation purposes. Knowledge of additional languages spoken within the community may be considered an asset.

Additional Notes:
This position is contingent upon donor funding confirmation, and the anticipated start date is November/December 202

• The role is expected to be full-time, and the organization is committed to recruiting both nationally and internationally. Compensation and benefits will be discussed during the interview process, and the organization emphasizes a supportive work environment that values the contributions of its staff.