RI Case Manager (National Post)

Job Posting Organization:
The organization is focused on providing humanitarian assistance and support to vulnerable populations, particularly in the context of mental health and psychosocial-support" style="border-bottom: 1px dotted #007bff !important;">psychosocial support. It aims to integrate mental health services within primary healthcare settings, ensuring that individuals receive comprehensive care that addresses both their physical and mental health needs. The organization has a strong commitment to community engagement and works closely with local health providers and community health volunteers to enhance service delivery. It operates in multiple countries, focusing on areas affected by conflict and displacement, and has a mission to improve the well-being of individuals and communities through effective mental health interventions.

Job Overview:
The RI Case Manager position is designed to support the integration of mental health services within Primary Health Care Centers (PHCC) and Psychosocial Support Units (PSU). The role involves coordinating with psychologists and trained PHCC staff to implement the National Mental Health Program (NMHP) integration packages. The Case Manager will be responsible for conducting screenings, providing non-specialized psychosocial support (PSS), and referring severe cases to specialized mental health professionals. The position requires a proactive approach to assess the health and social needs of patients, develop care plans, and ensure appropriate referrals to internal and external services. The anticipated start date for this position is November/December 2026, contingent upon donor funding confirmation.

Duties and Responsibilities:
The Case Manager will have a comprehensive set of responsibilities, including:

• Supporting the integration of mental health within PHCC and PSU services by coordinating with psychologists and trained staff.
• Assisting nurses in conducting PHQ-9 screenings and updating results.
• Providing non-specialized PSS to vulnerable groups and referring severe cases to psychologists or psychiatrists.
• Delivering individual, family, and group PSS sessions using RI or WHO-aligned approaches.
• Assessing patients' health and social needs, developing care plans, and referring to services based on informed consent.
• Utilizing approved mental health screening tools and identifying patients according to NMHP prioritization criteria.
• Conducting social assessments and identifying access barriers for persons with disabilities.
• Supporting awareness sessions on mental health concerns and maintaining professional communication with beneficiaries and partners.
• Conducting outreach activities and building referral networks with various actors. 1
• Reporting weekly progress and challenges to the Mental Health Supervisor and maintaining organized case documentation.

Required Qualifications:
Candidates for the RI Case Manager position should possess a strong background in mental health and psychosocial support. They should have experience working in humanitarian settings and be familiar with mental health integration within primary healthcare. The role requires excellent communication skills, cultural sensitivity, and the ability to work collaboratively with diverse teams. Candidates should demonstrate a commitment to confidentiality and a survivor-centered approach in their work. Additionally, they should be able to manage multiple tasks effectively and respond to the needs of vulnerable populations with empathy and respect.

Educational Background:
A relevant educational background is essential for this position. Candidates should ideally hold a degree in psychology, social work, or a related field. Additional training or certifications in mental health, psychosocial support, or humanitarian response will be considered an asset. Continuous professional development in these areas is encouraged to ensure the Case Manager remains updated on best practices and emerging trends in mental health care.

Experience:
The position requires candidates to have a minimum of two years of experience in mental health and psychosocial support, preferably in a humanitarian context. Experience working with vulnerable populations, including internally displaced persons (IDPs), survivors of gender-based violence (SGBV), and individuals with disabilities, is highly desirable. Familiarity with mental health screening tools and case management processes is also important for success in this role.

Languages:
Fluency in Arabic is mandatory for this position, as it is essential for effective communication with beneficiaries and local partners. Proficiency in English is also required, as it will facilitate reporting and coordination with international teams. Knowledge of additional languages spoken in the region would be considered an advantage, enhancing the Case Manager's ability to engage with diverse communities.

Additional Notes:
This position is a national post based in Beirut, Lebanon, and is contingent upon donor funding confirmation. The anticipated start date is November/December 202

• The role is full-time, and the organization is committed to recruiting individuals who are familiar with the local context and can effectively engage with the community. Compensation and benefits will be discussed during the interview process, and the organization values diversity and inclusion in its hiring practices.