Morale and Welfare Officer

Job Posting Organization:
The Office of Workplace Management and Business Continuity (WMBC) is dedicated to ensuring seamless operational continuity at NATO Headquarters (HQ) and its alternate locations. The organization focuses on optimizing facility performance, driving strategic workplace transformation, and delivering comprehensive support services to maintain a dynamic and future-ready environment that aligns with the organizational needs of NATO. WMBC plays a crucial role in the overall functioning of NATO by ensuring that the workplace is conducive to the health and wellbeing of its staff and their families, thereby supporting the mission of NATO across its member nations.

Job Overview:
The Morale and Welfare Officer is a pivotal role within the Business Continuity, Events and Logistics (BCEL) portfolio at NATO HQ. This position is responsible for the planning, coordination, delivery, and continuous improvement of a wide range of Morale and Welfare activities. These activities encompass sports, wellbeing seminars, children's services, community-building events, clubs, catering, and retail activities. The officer's work directly supports the health and wellbeing of International Staff, International Military Staff, National Delegations, NATO Agencies, and the families of NATO HQ occupants, as well as approved external users. The role requires a proactive approach to enhance community spirit and engagement among diverse groups within NATO. The officer may also need to work outside normal office hours to ensure the successful execution of events and activities.

Duties and Responsibilities:
The Morale and Welfare Officer will manage the contractor relationship for various services, including sports, children's services, and community events. This involves daily contact, weekly reviews, monthly performance meetings, and quarterly leadership engagement. The officer will monitor performance against established KPIs, service standards, schedules, and customer feedback, ensuring compliance with contractual obligations. Additionally, the officer will plan, coordinate, publicize, and deliver Morale and Welfare activities, supporting WMBC-led events and providing oversight for contractor-led initiatives. Stakeholder management is crucial, as the officer will serve as the main customer service focal point, managing inquiries, complaints, and requests. The role also includes creating a motivating workplace for staff, providing mentoring and training opportunities, and ensuring clarity in organizational objectives. The officer will report to the Head of Business Continuity, Events and Logistics, and will interact with various internal and external stakeholders.

Required Qualifications:
Candidates must possess a university degree in a relevant field from a recognized institution. A minimum of three years of experience in managing and developing morale and welfare activities, wellbeing initiatives, sports, leisure, or community engagement is required. Experience in customer-centric management, stakeholder engagement, and managing feedback and complaints is essential. Proven experience in managing commercial activities, contracts, finance, and budgets is also necessary. Candidates should demonstrate organizational awareness and the ability to balance service quality with customer needs and financial considerations. Familiarity with information and knowledge management tools and formal administrative processes is advantageous, as is experience in communications, marketing, and digital content management.

Educational Background:
A university degree in a relevant field from an institution of recognized standing is mandatory for this position. This educational background should ideally be complemented by specialized training or certifications related to morale and welfare activities, community engagement, or event management, which would enhance the candidate's qualifications for the role.

Experience:
The position requires a minimum of three years of relevant experience in managing and developing morale and welfare, wellbeing, sports, leisure, or community engagement activities. Candidates should have a proven track record of customer-centric management and stakeholder engagement, demonstrating their ability to effectively manage feedback and complaints while communicating clearly across multicultural environments.

Languages:
Candidates must possess advanced proficiency (Level V) in one of NATO's official languages (English or French) and intermediate proficiency (Level III) in the other. This bilingual requirement is essential for effective communication within the diverse NATO environment. Additional language skills may be considered an asset but are not mandatory.

Additional Notes:
The successful applicant will be offered a definite duration contract of three years, with the possibility of renewal for up to three additional years. During this period, the incumbent may apply for conversion to an indefinite duration contract. The maximum period of service in this post is six years. The position may require occasional travel and the ability to work outside normal office hours. NATO is committed to diversity and inclusion, encouraging applications from all member nations, and particularly welcomes applications from women. The organization offers various work-life policies, including teleworking and flexible working arrangements, subject to business requirements. NATO Headquarters in Brussels is a non-smoking environment, and the recruitment process is subject to security" style="border-bottom: 1px dotted #007bff !important;">security-clearance" style="border-bottom: 1px dotted #007bff !important;">security clearance and medical approval.