User Research Lead - Data Lab Indonesia

Job Posting Organization:
World Resources Institute (WRI) Indonesia is an independent research organization focused on addressing critical environmental challenges while promoting economic opportunity and human well-being. Established with a mission to influence policy and catalyze change, WRI Indonesia operates in various sectors including food, land, water, energy, and cities. The organization employs over 2,000 staff globally and collaborates with partners in more than 50 nations, aiming to achieve sustainable development goals through innovative research and partnerships. WRI Indonesia is dedicated to creating enabling conditions for robust economic growth while respecting environmental and social values, and it actively engages with public and private sector leaders as well as civil society organizations to turn big ideas into actionable solutions.

Job Overview:
The User Research Lead will play a pivotal role in the Data Lab team, integrating design thinking with strategic objectives to advance the mission of the Data Lab. This position requires collaboration with a diverse team, including a Product Specialist, UI/UX Designer, and Visualization Designer, to create user-centered tools and platforms that align with WRI Indonesia’s commitment to impactful environmental solutions. The User Research Lead will be responsible for developing product strategies, conducting user research, and ensuring that the tools meet user needs effectively. This role is designed to foster a culture of teamwork and innovation, with a focus on creating high-quality products that reflect the organization’s goals. The position is hybrid, requiring 8 days per month in the office, and offers flexibility for teleworking, with occasional travel to project sites or partner locations.

Duties and Responsibilities:
The User Research Lead will be responsible for a variety of tasks, including:

• Product Development (40%): Developing product strategies that align with WRI Indonesia's goals, collaborating with engineering teams to translate design concepts into functional products, and analyzing product performance to identify opportunities for improvements.
• User Research (40%): Conducting user research to gather insights on user behaviors and needs, facilitating usability testing, synthesizing research findings into actionable recommendations, developing user personas and journey maps, and engaging with end-users to validate features.
• Engagement (20%): Building partnerships with stakeholders, facilitating workshops and training for stakeholders, promoting knowledge sharing by presenting research findings, and collaborating with communication teams to ensure product releases are well-publicized.

Required Qualifications:
Candidates must possess a Bachelor’s degree in design, business, human-computer interaction, or a related field, along with a minimum of 5 years of experience in product design or a related role. Proven expertise in user research methods, usability testing, and data-driven design practices is essential. Strong proficiency in design tools such as Figma, Sketch, or Adobe Creative Suite is required, along with demonstrated experience in developing product roadmaps aligned with business and user goals. Candidates should have strong analytical skills, excellent communication abilities, and the capacity to work effectively with cross-functional teams. Experience managing multiple projects in a fast-paced environment and the ability to tackle complex problems with innovative solutions are also necessary.

Educational Background:
A Bachelor’s degree in design, business, human-computer interaction, or a related field is required. A Master’s degree in design strategy, product management, or a related field is preferred, as it may enhance the candidate's qualifications for the role.

Experience:
The position requires a minimum of 5 years of relevant experience in product design, design strategy, or a related role. Candidates should have a proven track record of user research and usability testing, as well as experience in developing and executing product roadmaps that align with business and user goals.

Languages:
Proficiency in English is mandatory, as it is the primary language of communication within the organization. Additional language skills may be beneficial but are not explicitly required for this position.

Additional Notes:
This is a full-time position with a fixed-term employment agreement for an initial contract up to 31 May 2027, with the possibility of extension based on individual performance, project needs, and budget availability. Candidates must have existing work authorization in Indonesia at the time of application, as WRI is unable to sponsor visa work for this position. The salary will be commensurate with experience and skills, and the organization offers a competitive benefits package. WRI is committed to a hybrid working model with flexible working hours, and it emphasizes diversity and inclusion in its workplace culture.