UNV Area Coordination Assistant

Job Posting Organization:
The United Nations Volunteers (UNV) programme is an integral part of the United Nations system, established to promote volunteerism as a means to support peace and development globally. The UNV programme advocates for volunteerism, mobilizes volunteers, and integrates volunteerism into development programming. It operates in numerous countries, engaging with local communities and stakeholders to enhance development efforts. The mission of UNV is to contribute to peace and development by promoting volunteerism and supporting the mobilization of volunteers in various sectors. UNV personnel work closely with UN agencies, civil society, and the private sector to ensure that volunteerism is recognized as a valuable resource for development. The organization emphasizes the importance of volunteerism in fostering social cohesion and community engagement, and it has a long-standing history of facilitating volunteer opportunities across diverse cultural contexts.

Job Overview:
The UNV Area Coordination Assistant plays a crucial role in supporting the mobilization and placement of UN Volunteers within UN Agencies, Funds, and Programmes. This position is responsible for developing and maintaining partnerships with key stakeholders, including UN agencies and host entities, to enhance volunteer mobilization efforts. The Area Coordination Assistant will work under the guidance of the Regional Manager and report directly to the Country Coordinator. The primary focus of this role is to ensure the effective management of relationships with priority partners, facilitate the exchange of information, and ensure partner satisfaction with volunteer services. The position requires regular interaction with UN personnel at various levels and necessitates a collaborative approach to enhance the delivery of volunteer services. The Area Coordination Assistant will also contribute to the development of tailored initiatives that address the specific needs of partners, ensuring that volunteer mobilization is aligned with the strategic objectives of the UNV programme.

Duties and Responsibilities:

• Assist in mobilizing volunteers and developing and maintaining partnerships by supporting the mobilization of volunteers, managing key accounts for assigned partnerships, and ensuring effective collaboration and follow-up.
• Stay informed on UNV’s evolving offers, policies, and procedures, and support in maintaining relationships with assigned UN partners.
• Track client satisfaction and service delivery metrics for UN partners, providing feedback for continuous improvement.
• Document and systematize knowledge into volunteer mobilization processes and serve as the focal point for online volunteering initiatives.
• Support business intelligence efforts by gathering information on UN programming frameworks and recording mobilization opportunities in UNV's CRM system.
• Assist in talent acquisition by identifying effective channels for sourcing local talent and supporting advocacy campaigns.
• Contribute to a positive volunteer experience by providing support during onboarding, responding to inquiries, and organizing appreciation initiatives.
• Support the duty of care for UN Volunteers by liaising with security" style="border-bottom: 1px dotted #007bff !important;">security focal points and providing necessary information and support during emergencies.
• Perform other duties as required to ensure the efficient functioning of the office and the organization.

Required Qualifications:
Candidates must possess strong relationship management skills, with the ability to engage with a wide range of public and private partners. They should demonstrate results-based management capabilities, focusing on improved performance and demonstrable results. A customer satisfaction mindset is essential, with the ability to respond to client needs and anticipate future requirements. Candidates should also have a solid understanding of the UN system and the ability to integrate its capacities into their work. Knowledge generation skills are important, as the role requires researching information and applying it to relevant contexts.

Educational Background:
A bachelor's degree in a relevant field such as social sciences, international relations, development studies, or a related discipline is required. Advanced degrees are preferred but not mandatory. Candidates should have a strong understanding of volunteerism and its role in development.

Experience:
Candidates should have at least 2-3 years of relevant experience in partnership management, volunteer mobilization, or related fields. Experience working with UN agencies or in international development contexts is highly desirable. Familiarity with CRM systems and data management is also beneficial.

Languages:
Fluency in English is mandatory, both written and spoken. Knowledge of local languages is an asset and can enhance communication with local partners and communities.

Additional Notes:
This is a national UN Volunteer assignment, and the selected candidate will be responsible for arranging their own housing and living essentials. The position may require occasional travel within the country to engage with partners and stakeholders. The UNV programme offers a range of entitlements and benefits, which can be reviewed on the UNV website. The role is expected to be full-time, and the incumbent will be expected to work collaboratively with various teams within the UN system.