WHO Protocol Assistant G5 TA

Job Posting Organization:
The World Health Organization (WHO) is a specialized agency of the United Nations responsible for international public health. Established on April 7, 1948, WHO's mission is to promote health, keep the world safe, and serve vulnerable populations. The organization operates in over 150 countries and has a workforce of more than 7,000 employees. WHO's Health Emergencies Programme aims to help countries coordinate international action to prevent, prepare for, detect, rapidly respond to, and recover from outbreaks and emergencies.

Job Overview:
The WHO Protocol Assistant position is situated within the Health Emergencies Preparedness and Response (EPR) Programme. The incumbent is tasked with providing essential protocol, immigration, customs, and related support services to WHO Hub staff, visiting officials, and other VIPs. This role is crucial for facilitating official movements, ensuring smooth airport and immigration procedures, and supporting the effective delivery of protocol and security" style="border-bottom: 1px dotted #007bff !important;">security-services" style="border-bottom: 1px dotted #007bff !important;">security services at the Hub. The incumbent will work under the direct supervision of the Operations Officer and will contribute to the Hub's operational effectiveness by coordinating protocol services and enhancing staff safety and security in accordance with WHO and United Nations procedures.

Duties and Responsibilities:
The incumbent will perform a variety of duties including coordinating transportation services for VIPs, guests, and delegates to and from airports, offices, hotels, and other designated locations. They will welcome distinguished visitors at the airport, facilitate diplomatic registration and related formalities for international staff and their dependants, and escort eligible guests through airport VIP lounge facilities. The role also involves assisting guests with airport formalities, ensuring compliance of vehicles with Minimum Operating Security Standards (MOSS), and managing relationships with internal and external stakeholders. The incumbent will serve as the focal point for coordinating security and safety matters at the Nairobi Hub, liaising with the United Nations Department of Safety and Security (UNDSS) to implement security measures and disseminate relevant information to Hub staff. Additionally, the incumbent will maintain the security folder in the Hub Operations SharePoint and perform any other related duties as required by the supervisor.

Required Qualifications:
The position requires a strong set of competencies including teamwork, respect for individual and cultural differences, effective communication, accountability, and the ability to produce results. The incumbent should possess knowledge of Kenya’s guidelines on diplomatic immunities and privileges, familiarity with Kenyan citizenship and immigration rules, and knowledge of United Nations security guidelines. They should also demonstrate the ability to plan, organize, coordinate, and implement activities involving inputs from multiple sources, communicate clearly both orally and in writing, and work effectively under pressure.

Educational Background:
Essential qualifications include the completion of secondary education. Desirable qualifications may include a certificate or training in public relations, security management, or a related field, which would be considered an asset for this position.

Experience:
The incumbent should have at least five years of work experience in an administrative capacity, immigration, guest relations, airport protocol, or a related field. Experience in protocol support positions within WHO or another United Nations agency would be an asset, enhancing the candidate's suitability for the role.

Languages:
The mandatory language requirement for this position is English, with expert knowledge in reading, writing, and speaking. French is not required but may be considered an asset depending on the level of proficiency. The interchangeability of language requirements between English and French is permitted, allowing for flexibility in language skills.

Additional Notes:
This position is classified as a National Professional Officer role, meaning that only applications from nationals of Kenya will be accepted. The remuneration for this position comprises an annual base salary starting at KES 2,764,116, subject to mandatory deductions for pension contributions and health insurance. The position offers 30 days of annual leave and may be used to fill other similar positions at the same grade level. Candidates under serious consideration will be contacted, and a written test or asynchronous video assessment may be used as part of the screening process. The WHO is committed to creating a diverse and inclusive environment and encourages applications from women, persons with disabilities, and nationals of unrepresented and underrepresented Member States.