Associate, Software Asset Management (SAM)

Job Posting Organization:
The European Bank for Reconstruction and Development (EBRD) is a pioneering international financial institution established in 199

• The EBRD's mission is to foster the transition towards open market-oriented economies and to promote private and entrepreneurial initiative in countries from Central Europe to Central Asia and the Southern and Eastern Mediterranean. The organization operates in over 30 countries and employs approximately 2,000 staff members. The EBRD is committed to promoting sustainable and inclusive growth, and its values of inclusiveness, innovation, trust, and responsibility guide its operations.

Job Overview:
The Associate, Software Asset Management (SAM) position is designed for individuals who are passionate about technology, data analysis, and governance. This role is critical in supporting the management and optimization of the EBRD's enterprise software estate. The successful candidate will collaborate with various departments, including Technology, Procurement, Finance, and Vendor Management, to ensure that software assets are managed accurately and cost-effectively throughout their lifecycle. The position involves engaging in software asset management activities that span the entire software lifecycle, from discovery and inventory management to compliance monitoring and optimization. The role also provides an excellent opportunity for professional development in the field of Software Asset Management within a complex and dynamic organization.

Duties and Responsibilities:
The duties and responsibilities of the Associate, Software Asset Management (SAM) include supporting software asset management activities across the full software lifecycle. This encompasses software discovery, inventory management, license allocation, entitlement management, compliance monitoring, and optimization. The candidate will perform software license reconciliation and Effective License Position (ELP) analysis to identify compliance gaps, licensing risks, underutilized software, and cost-saving opportunities. Maintaining accurate software asset records within ServiceNow SAM Pro is essential, including software models, entitlements, contracts, license metrics, publisher information, and usage data. The role also involves assisting with software publisher onboarding, software normalization, and the integration of entitlement and consumption data to enhance the quality and reliability of SAM information. The candidate will support software license renewals, vendor audits, compliance reviews, and optimization initiatives. Additionally, the Associate will partner with Procurement, Contract & Vendor Management, Finance, and Technology teams to ensure effective software governance and license management. Contributing to dashboards, reporting, data quality improvements, and process documentation is also part of the role, enabling informed decision-making on software compliance, utilization, costs, and risk management.

Required Qualifications:
Candidates must possess a solid understanding of Software Asset Management (SAM), IT Asset Management (ITAM) principles, and software asset lifecycle processes. Experience with ServiceNow SAM Pro or a comparable Software Asset Management platform is required. Knowledge of software licensing concepts, entitlement management, compliance controls, and license reconciliation is essential. Familiarity with major software publishers and licensing models, such as Microsoft, Oracle, IBM, Adobe, and other enterprise vendors, is also necessary. Strong analytical and problem-solving skills are crucial, along with the ability to interpret inventory, entitlement, contract, and usage data. Proficiency in Excel, reporting, and data analysis skills is required to generate meaningful insights and recommendations. Strong communication and stakeholder management skills are essential for effective collaboration across technical and business teams.

Educational Background:
The position requires a relevant educational background, typically a degree in Information Technology, Computer Science, Business Administration, or a related field. Additional certifications in Software Asset Management, IT Asset Management, or ITIL practices are considered advantageous and may enhance a candidate's profile.

Experience:
Candidates should have a minimum of 2-3 years of experience in Software Asset Management or a related field. Experience supporting software audits, compliance assessments, or optimization programs is highly desirable. Familiarity with ITIL practices, Agile methodologies, and continuous improvement processes will be beneficial for the role.

Languages:
Proficiency in English is mandatory, as it is the primary language of communication within the organization. Knowledge of additional languages, particularly those relevant to the EBRD's member countries, is considered a plus and may enhance a candidate's competitiveness for the position.

Additional Notes:
This position is a full-time role with a fixed-term contract lasting 3 years. The EBRD promotes a hybrid working model, encouraging collaboration in person at least three days a week. The organization values diversity and inclusiveness, ensuring equal opportunities for all qualified candidates regardless of their background. The EBRD offers a comprehensive suite of competitive benefits and prioritizes employee wellbeing.