HI Manager Pôle Technique Système d'Informations

Job Posting Organization:
Handicap International / Humanité & Inclusion (HI) is an independent and impartial international solidarity association that operates in situations of poverty and exclusion, conflict, and disasters. Established in 1982, HI has implemented development programs in over 60 countries and responds to numerous emergency situations with more than 3,500 employees. The organization is committed to promoting the dignity and fundamental rights of disabled and vulnerable individuals, ensuring their essential needs are met and improving their living conditions. HI strongly believes in the importance of inclusion and diversity within its structure and is dedicated to a disability policy that facilitates the reception and integration of people with disabilities.

Job Overview:
The HI Manager for the Technical Information Systems is a key position within the Direction des Systèmes d'Information (DSI) and is part of the Senior Management Team. The role is responsible for ensuring the reliability, security" style="border-bottom: 1px dotted #007bff !important;">security, and evolution of the technical infrastructure and services both at headquarters and in the field. The manager will work on building a robust, secure, and sustainable technical foundation, rationalizing and industrializing the infrastructure, managing costs under resource constraints, and improving service quality for approximately 3,500 employees across multiple countries. The position also involves structuring and gradually empowering the IT field team, which consists of around 50 IT Managers and IT Officers, and enhancing resilience through security and crisis management measures.

Duties and Responsibilities:

• Management: Oversee a team of 6 individuals, including 2 infrastructure administrators and 4 support staff, including 1 apprentice. Provide direction for collective action, monitor team performance, and support skill development.
• Strategy and Management: Define the target infrastructure and obtain validation, construct and manage the transformation roadmap, oversee the budget for the department, contribute to tenders, and propose the IT strategy for field operations.
• Contribution to SMT: Provide a cross-functional vision for DSI decisions, lead joint projects across multiple departments, and represent DSI to management and programs within your scope.
• IT Field Operations: Engage with Regional IT Managers without direct hierarchical links, serve as a liaison between headquarters and the field, disseminate standards, facilitate communities of practice, and support programs.
• Service Quality and Operations: Supervise N1-N2 support, maintain operational conditions for systems, networks, Active Directory/Entra ID, virtualization platforms, and backups, as well as manage the IT asset inventory. Maintain the service catalog, oversee billing, and track performance indicators.
• Security and Resilience: Implement the security policy for the infrastructure, manage vulnerabilities, maintain and test the crisis management plan, and participate in crisis management.
• Internal Control and Emergencies: Maintain the risk map, monitor first-level controls and KPIs, and prepare and support IT measures related to emergency openings.

Required Qualifications:
Candidates must have at least 10 years of experience in IT infrastructure, operations, and services, including a minimum of 5 years in managing multidisciplinary technical teams (infrastructure and support). Successful experience in leading infrastructure transformation projects, particularly in hybrid cloud contexts, rationalization, or industrialization is essential. Proficiency in budget management, vendor management, and conducting tenders is required. Experience in managing remote, multi-site, or international teams is also necessary. Candidates should have experience handling major incidents and/or participating in cyber crisis management. A unifying leadership style and a coaching management approach are crucial, along with the ability to influence and mobilize stakeholders without direct hierarchical authority. Candidates must be able to work under pressure and make decisions in complex or crisis situations, and communicate effectively with both technical and non-technical stakeholders. A commitment to HI's values and mission is essential, as is the ability to work in both French and English in a professional context.

Educational Background:
A relevant educational background in information technology, computer science, or a related field is required. Advanced degrees or certifications in IT management, project management, or related disciplines would be advantageous.

Experience:
Candidates should possess a significant level of experience, specifically at least 10 years in IT infrastructure and services, with a strong emphasis on leadership and management roles. Experience in transformation projects and crisis management is particularly valuable.

Languages:
Fluency in French is mandatory, and proficiency in English is also required. Additional languages may be beneficial but are not mandatory.

Additional Notes:
This is a permanent contract (CDI) position starting from January 4, 202

• Salary is negotiable based on profile and experience. The position offers strong organizational values such as Humanity, Inclusion, Engagement, and Integrity, along with regular conferences to maintain close ties with the field. Employees are entitled to 34 days of paid leave and 13 RTT days annually, with a CET available for work-life balance. The organization provides a flexible work environment, including a meal voucher system (60% covered by HI), a sustainable mobility allowance, and 50% coverage of transport subscriptions. Health and wellness benefits include mutual insurance and various internal awareness programs, as well as an active Quality of Life and Working Conditions department. Employees can also enjoy social and cultural activities through the CSE.