Business Operations Associate

Job Posting Organization:
The World Health Organization (WHO) Nepal Country Office aims to implement the Country Cooperation Strategy by supporting the Nepal Government in the formulation, implementation, and evaluation of national health policies, strategies, and plans. Established to provide guidance and technical support in organizing humanitarian health responses, the WHO Nepal Country Office collaborates with the Government of Nepal and relevant stakeholders to achieve national health goals, ensure universal health coverage, and contribute to global public health action. The office focuses on providing need-based technical assistance, improving knowledge dissemination, and building sustainable institutional capacity.

Job Overview:
The Business Operations Associate will play a crucial role in the WHO Nepal Country Office by coordinating and delivering a full range of administrative support services. This position is vital for facilitating program delivery by providing timely managerial and administrative services to program delivery collaborators, staff, and consultants. The incumbent will work under the direct supervision of the Operations Specialist and overall guidance of the Head of WHO Nepal, ensuring compliance with established rules and regulations while managing a team of specialized support staff. The role requires a proactive approach to improving service delivery and operational efficiency, as well as the ability to adapt to a fast-paced environment.

Duties and Responsibilities:
The incumbent will supervise the delivery of services and transactions in specialized operational areas, manage a team of support staff, and ensure compliance with procedures and guidelines. Responsibilities include quality assurance of work products, facilitating best practices, and proposing improvements for team performance. The role also involves undertaking delegated certifications and approvals, managing standard transactions and services, conducting training for clients and staff, and identifying improved service line processes. Additionally, the associate will oversee building management, coordinate travel and protocol assistance, and maintain vehicle management records. security" style="border-bottom: 1px dotted #007bff !important;">Security support duties include disseminating advisories, tracking staff movements, and drafting incident reports.

Required Qualifications:
Candidates must have completed secondary school education and possess training and certification in one or more UN operational service areas. A university degree in business administration or a related field is desirable. Essential qualifications include a minimum of eight years of progressively responsible work experience relevant to administrative support services and transactions in the operational support area. Experience in administrative support positions within WHO or another UN agency, as well as familiarity with Oracle-based systems or other enterprise resource planning systems, is also desirable.

Educational Background:
The essential educational requirement is the completion of secondary school education. Candidates with a university degree in business administration or a related field are preferred, as this background will provide the necessary knowledge and skills for the position.

Experience:
The position requires a minimum of eight years of progressively responsible work experience in administrative support services and transactions within the operational support area. Experience in administrative roles within WHO or another UN agency is highly desirable, as it demonstrates familiarity with the organization's operational procedures and standards. Additionally, experience with Oracle-based systems or other enterprise resource planning systems is beneficial.

Languages:
Expert knowledge of English and Nepali is essential for this position. The ability to communicate effectively in both languages is crucial for interacting with staff, clients, and partners. Desirable language skills may include proficiency in other languages, which can enhance communication within the diverse environment of the WHO.

Additional Notes:
The position offers an attractive remuneration package, including an annual net base salary starting at NPR 1,947,388, subject to mandatory deductions for pension contributions and health insurance. Staff members are entitled to 30 days of annual leave. The vacancy notice may be used to fill other similar positions at the same grade level. Candidates under serious consideration will be contacted, and a written test or asynchronous video assessment may be used for screening. The WHO is committed to creating a diverse and inclusive environment and encourages applications from women, persons with disabilities, and nationals of unrepresented and underrepresented Member States. The position is subject to local recruitment, and candidates must be located in the local commuting area of the duty station.