UNHCR Community Engagement and Outreach Assistant

Job Posting Organization:
UNHCR, the UN Refugee Agency, was established to safeguard the rights and well-being of refugees globally. Its mission is to ensure that everyone can exercise the right to seek asylum and find safe refuge from war and persecution. The organization also focuses on protecting stateless individuals. UNHCR operates in numerous countries worldwide, working closely with local authorities, partners, and communities to address the needs of displaced persons and stateless individuals. The agency's work is guided by international standards and procedures, ensuring that the rights of those it serves are upheld and that appropriate solutions are pursued.

Job Overview:
The UNHCR Community Engagement and Outreach Assistant position is designed to support the solution team and enhance communication with communities at the country level in Tunisia. The role involves direct interaction with refugees, including conducting interviews, preparing assessment forms related to solutions, and providing individual counseling. The assistant will also facilitate focus group discussions, intention surveys, and other participatory activities. This position is part of a broader initiative supported by the Embassy of Switzerland in Tunisia, focusing on youth inclusion, particularly for young persons with disabilities. The assistant will play a crucial role in gathering and analyzing data, following up on recommendations, and ensuring that the voices of refugees are heard and considered in the decision-making process.

Duties and Responsibilities:
The UNHCR Community Engagement and Outreach Assistant will be responsible for a variety of tasks, including: organizing and following up on interviews with refugees, assisting in the completion of necessary forms and documentation for resettlement submissions, and ensuring compliance with established procedures. The assistant will also support return counseling activities and related documentation, including the preparation and follow-up of Kobo forms. Providing basic information to refugees about available solutions and services is essential, as is referring complex cases to the appropriate supervisor or colleagues. The role includes facilitating focus group discussions and community consultations, conducting protection interviews and vulnerability assessments, and completing Vulnerability Assessment Forms (VAFs). The assistant will identify potential protection concerns during interactions with refugees and promptly report them to the supervisor. Additionally, the assistant will prepare interview notes, counseling records, case summaries, and maintain accurate data entry and documentation in authorized systems. Coordination with various teams to facilitate timely follow-up of cases while adhering to confidentiality and data protection requirements is also a key responsibility.

Required Qualifications:
Candidates for the UNHCR Community Engagement and Outreach Assistant position should possess strong interpersonal and communication skills, with the ability to engage effectively with diverse communities. A demonstrated commitment to humanitarian principles and the rights of refugees is essential. The ideal candidate should be adaptable, flexible, and able to work in a team-oriented environment. Proficiency in data management and the ability to maintain accurate records are also important. The role requires a strong sense of integrity and respect for diversity, as well as accountability and responsibility in all tasks undertaken.

Educational Background:
A minimum educational background of a secondary school diploma is required for this position. However, a higher education degree in social sciences, international relations, or a related field is preferred. Additional training or certifications in community engagement, counseling, or protection-related fields would be advantageous and enhance a candidate's suitability for the role.

Experience:
Candidates should have at least one year of relevant experience in community engagement, outreach, or a related field, preferably within a humanitarian or development context. Experience working with refugees or vulnerable populations is highly desirable. Familiarity with UNHCR procedures and standards is a plus, as is experience in conducting interviews and assessments in a culturally sensitive manner.

Languages:
Fluency in Arabic is mandatory, as it is the primary language of communication with the refugee population in Tunisia. Proficiency in English is also required, as it is necessary for reporting and documentation purposes. Knowledge of French is considered an asset, as it may facilitate communication with certain communities and stakeholders.

Additional Notes:
This position is a national United Nations Volunteer assignment, meaning that the volunteer is responsible for their own accommodation and essential needs. The contract is for a specified period, with no guarantee of extension. The volunteer will receive a monthly Volunteer Living Allowance (VLA) to cover living expenses, as well as life, health, and disability insurance. Additional allowances include a settling-in grant and relocation allowance if applicable. The living conditions in Tunisia are favorable, with a Mediterranean climate, rich cultural heritage, and a well-regarded healthcare system. Volunteers are encouraged to take advantage of the learning and development resources available through UNV.