Movement Operations Associate, Beneficiary Facing Activities

Job Posting Organization:
The International Organization for Migration (IOM) was established in 1951 and is a related organization of the United Nations. It is the leading UN agency in the field of migration, working closely with governmental, intergovernmental, and non-governmental partners. IOM's mission is to promote humane and orderly migration for the benefit of all, saving lives and protecting people on the move. The organization drives solutions to displacement and facilitates pathways for regular migration while providing services and advice to governments and migrants. IOM is committed to fostering a respectful, inclusive, and supportive workplace where all employees can thrive professionally and feel valued. The organization operates in numerous countries worldwide, employing a diverse workforce dedicated to addressing the challenges of migration.

Job Overview:
The Movement Operations Associate will undertake beneficiary-facing activities under the Field Support and Data Processing Pillar within IOM’s movement operations. This role is crucial during various stages of refugee resettlement, relocation, humanitarian admissions, family reunification, voluntary repatriation, and other emergency humanitarian initiatives. The associate will coordinate field support activities with relevant units, agencies, and service providers to ensure that beneficiary movements are conducted safely and appropriately. This position requires the ability to monitor and guide teams of Movement Operations Assistants, ensuring that the needs of individuals are met throughout their stay. The associate will also be responsible for coordinating transportation of beneficiaries, providing assistance with food and essential items, and ensuring that individuals with special needs receive appropriate support. The role demands a strong understanding of applicable SOPs and IOM Standards of Conduct, as well as the ability to maintain confidentiality and integrity of all relevant paperwork.

Duties and Responsibilities:
The Movement Operations Associate will perform a variety of duties including: undertaking beneficiary-facing activities at various locations such as airports, seaports, and transit centers; coordinating transportation of beneficiaries; assisting in the provision of food and essential items; ensuring proper handling of sensitive cases; working with beneficiaries on pre-departure formalities; entering and updating relevant data; providing selection mission support and interpretation services; assisting visa applicants; undertaking duty travel as required; and performing other related duties as assigned. The associate must demonstrate professionalism and impartiality in all interactions, alerting supervisors of any non-compliance with SOPs or IOM Standards of Conduct.

Required Qualifications:
Candidates must possess a High School diploma with five years of relevant experience, or a Bachelor’s degree in Social Science, International Relations, Regional Studies, or a related field from an accredited institution with three years of relevant professional experience. Experience in movement operations, transportation-related management, and programs including movement operations components is essential. Candidates should have experience communicating with beneficiaries and handling sensitive information, as well as guiding and leading junior staff members. Strong computer skills, particularly in Microsoft Office, are required, along with strong interpersonal and communication skills, attention to detail, and the ability to work under pressure with minimal supervision.

Educational Background:
The educational background required for this position includes a High School diploma or a Bachelor’s degree in a relevant field such as Social Science, International Relations, or Regional Studies from an accredited academic institution. Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience:
Candidates should have prior experience in Movement Operations, transportation-related roles, or management positions. Experience in programs that include a movement operations component, particularly in resettlement programs, is highly desirable. Familiarity with Movement Operations-related databases and systems is a strong advantage, as is experience in guiding and leading junior staff members.

Languages:
Fluency in Spanish and English is required for this position, both oral and written. All IOM staff members are required to be fluent in one of the IOM's official languages (English, French, Spanish). Proficiency in the required languages will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Additional Notes:
The position may involve extended periods of assistance during overnight periods and weekends. The appointment is subject to certification of medical fitness, accreditation, residency or visa requirements, and security" style="border-bottom: 1px dotted #007bff !important;">security clearances. IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, and discrimination. IOM does not charge a fee at any stage of its recruitment process and only accepts applications submitted through the IOM e-Recruitment system.