IDM and Delivery Business Analyst

Job Posting Organization:
The World Food Programme (WFP) is the world’s largest humanitarian organization, established to save lives in emergencies and to use food assistance as a means to build pathways to peace, stability, and prosperity for individuals recovering from conflicts, disasters, and extreme weather events. WFP operates globally, with a mission to ensure that effective humanitarian assistance reaches millions of people in need. The organization is committed to diversity and equal employment opportunities, encouraging qualified candidates from all backgrounds to apply. WFP has a diverse workforce and is recognized for its inclusive work environment, which is reflected in its values of Integrity, Collaboration, Commitment, Humanity, and Inclusion. WFP has received the Nobel Peace Prize in 2020, highlighting its significant contributions to humanitarian efforts worldwide. The organization invests in the personal and professional development of its employees through various training and mentorship programs, providing opportunities for career advancement across its numerous country, regional, and global offices.

Job Overview:
The IDM and Delivery Business Analyst position at WFP is crucial for enhancing the organization's food delivery assurance processes. The role involves supporting the development, deployment, and adoption of corporate Identity Management (IDM) and delivery solutions, which include in-kind and cash operations. The Business Analyst will be responsible for gathering business requirements, designing processes, and providing implementation support for IDM and delivery services. This position is integral to ensuring that WFP's corporate solutions meet the necessary standards and are responsive to the needs of field operations. The analyst will work closely with various stakeholders, including Country Offices, Regional Offices, and external partners, to ensure that operational needs are translated into actionable requirements for technical teams. The role also emphasizes the importance of a human-centered design approach in drafting business requirements and process designs, ensuring that the solutions developed are user-friendly and effective in meeting the needs of those they serve.

Duties and Responsibilities:
The duties and responsibilities of the IDM and Delivery Business Analyst include:

• Gathering, documenting, and prioritizing business requirements through consultations with Country Offices, Regional Offices, HQ units, external partners, and end users, ensuring alignment with corporate IDM and deduplication business processes.
• Drafting business requirements and business process designs using a Human-Centered Design approach, translating operational needs into clear and actionable requirements for technical teams.
• Supporting the analysis of key IDM and delivery processes, including identification, registration, verification, distribution to people, assistance instrument management, and transfer reconciliation.
• Acting as an intermediary between field operations, program and supply chain subject matter experts, TEC focal points, and developers to support the development, testing, and deployment of corporate digital solutions.
• Supporting product backlog management, sprint preparation, user story clarification, testing, validation, and prioritization of change requests based on operational needs and corporate standards.
• Ensuring that IDM business processes and data flows are aligned with COMET, LESS, and corporate location master data standards.
• Liaising with WFP Regional Offices and Country Offices in process mapping, readiness reviews, digital roadmap preparation, and practical implementation planning for IDM and delivery solutions.
• Supporting the preparation of guidance, standard operating procedures, assurance controls, training materials, and service documentation for IDM and delivery processes.
• Collecting feedback from Country Offices during pilots, rollout, and stabilization, and helping to translate feedback into improvements, support actions, and product backlog items. 1
• Leading cross-functional coordination with TEC, IDM Norms and Standards, Programme, Supply Chain, UNHCR, and other internal and external stakeholders to ensure corporate deduplication and identity management solutions support required business capabilities. 1
• Deploying on mission as required to support, troubleshoot, and oversee the piloting or rollout of digital systems. 1
• Managing other programmatic and field support as requested. 1
• Performing other relevant tasks as required.

Required Qualifications:
The required qualifications for the IDM and Delivery Business Analyst position include a strong understanding of business analysis principles, experience in process design, and familiarity with identity management and delivery systems. Candidates should possess excellent communication skills, both verbal and written, and the ability to work collaboratively with diverse teams. A background in humanitarian assistance or related fields is highly desirable, as is experience in working with international organizations or NGOs. The ability to manage multiple tasks and prioritize effectively in a fast-paced environment is essential. Additionally, candidates should demonstrate a commitment to WFP's values and mission, showcasing their dedication to humanitarian work and the principles of equality and inclusion.

Educational Background:
Candidates for the IDM and Delivery Business Analyst position are typically required to have a degree in business administration, information technology, or a related field. Advanced degrees or certifications in business analysis, project management, or humanitarian assistance may be advantageous. Educational qualifications should reflect a strong foundation in analytical thinking, problem-solving, and technical skills relevant to the role.

Experience:
The position requires candidates to have several years of relevant experience in business analysis, project management, or a related field. Experience in the humanitarian sector, particularly in roles related to food assistance, identity management, or delivery systems, is highly valued. Candidates should have a proven track record of successfully managing projects, collaborating with cross-functional teams, and delivering results in complex environments. Familiarity with agile methodologies and experience in digital transformation projects would be beneficial.

Languages:
Fluency in English is mandatory for the IDM and Delivery Business Analyst position, as it is the working language of WFP. Proficiency in additional languages, particularly those relevant to WFP's operational regions, is considered an asset. Knowledge of languages such as French, Spanish, or Arabic may enhance a candidate's profile and improve their ability to communicate effectively with diverse stakeholders.

Additional Notes:
This position is a full-time role based in Rome, Italy, with the possibility of international travel to support field operations and project implementations. The contract duration is typically determined based on project needs and organizational requirements. WFP offers a competitive compensation package, including benefits such as health insurance, retirement plans, and opportunities for professional development. The organization is committed to providing a supportive work environment that values diversity and inclusion, ensuring that all employees feel valued and empowered to contribute to WFP's mission.