Case Coordination Caseworker

Job Posting Organization:
The International Rescue Committee (IRC) is a global humanitarian organization that responds to the world's worst humanitarian crises, helping people to survive and rebuild their lives. Established in 1933, the IRC has been at the forefront of providing assistance to refugees and displaced individuals across the globe. With a mission to restore safety, dignity, and hope to millions who are uprooted and struggling to endure, the IRC operates in over 40 countries and 26 U.S. cities. The organization employs thousands of staff members and collaborates with numerous partners to deliver essential services and support to vulnerable populations.

Job Overview:
The Case Coordination Caseworker plays a crucial role in providing trauma-informed services to refugees and other ORR (Office of Refugee Resettlement) qualified immigrants. The primary goal of this position is to facilitate a positive integration experience for clients and to support their journey towards self-sufficiency. The Caseworker will work closely with clients to develop personalized service plans that cater to their unique needs and preferences. This involves utilizing a wide range of resources, including financial, medical, social, and vocational services, while ensuring compliance with eligibility and program requirements. The Caseworker is expected to engage with clients, colleagues, and external partners to create a supportive network that enhances the clients' ability to thrive in their new environment.

Duties and Responsibilities:
The Caseworker's responsibilities include conducting intake services to assess client needs, developing self-sufficiency plans in collaboration with clients, and providing individualized support through direct services, referrals, and advocacy. The Caseworker will receive referrals for case management for ORR-eligible and TANF-eligible clients, participate in case conference meetings, and create Family Self-Sufficiency Plans (FSSPs) and Individual Employability Plans (IEPs). Monitoring client progress, addressing challenges, and ensuring the effective use of resources are key aspects of the role. The Caseworker will also document client interactions, input data into management systems, and assist with tracking and reporting. Building relationships with service providers, conducting outreach, and ensuring services are linguistically appropriate are also essential duties. The Caseworker may train and lead volunteers and interns, complete eligibility screenings, and provide comprehensive case management services, including assistance with benefits applications. Participation in program meetings and adherence to IRC policies and protocols are required.

Required Qualifications:
Candidates for the Case Coordination Caseworker position should possess an undergraduate degree in Social Work or a related field, although comparable work experience may be considered. A minimum of 2 years of case management experience in a social services environment is required, with a preference for experience working with vulnerable or underserved populations. Strong computer proficiency, particularly with Microsoft Office applications, is essential. Candidates should demonstrate strong organizational skills, attention to detail, and the ability to communicate effectively in a cross-cultural environment. Public speaking or presentation experience is preferred, and candidates must be willing to drive a 15-passenger van as part of their duties.

Educational Background:
The educational background required for this position includes an undergraduate degree in Social Work or a similar field. Candidates with relevant work experience may be considered in lieu of formal education. This educational foundation is critical for understanding the complexities of social services and the needs of the populations served.

Experience:
The position requires at least 2 years of case management experience in a social services setting. Experience working with vulnerable or underserved populations is preferred, as it equips the Caseworker with the necessary skills to address the unique challenges faced by clients. Candidates should have a proven track record of effectively managing cases and supporting individuals in achieving their self-sufficiency goals.

Languages:
Proficiency in written and spoken English is mandatory for this position. Additionally, bilingual abilities in languages such as Spanish, Dari, Swahili, Kinyarwanda, Arabic, French, or other languages commonly spoken by refugees and immigrants in Arizona are preferred. Strong communication skills, both written and verbal, are essential for effective interaction with clients and service providers.

Additional Notes:
The Case Coordination Caseworker position is a full-time role that may involve a combination of standard office work, remote work, and fieldwork within the service delivery area. The role may require occasional evening or weekend work, and candidates must be able to lift 35 to 50 pounds. Compensation for this position is set at a pay rate of $20.97 per hour, with variations based on factors such as the labor market, job type, and individual candidate experience. The IRC is committed to equal opportunity employment and adheres to professional standards that promote integrity, service, equality, and accountability. The organization offers a comprehensive benefits package, including paid time off, medical and dental insurance, retirement savings plans, and an Employee Assistance Program.