Project Director of Virtual Services

Job Posting Organization:
The International Rescue Committee (IRC) is a global humanitarian organization that responds to the world's worst humanitarian crises, helping people to survive and rebuild their lives. Established in 1933, the IRC has grown to operate in over 40 countries and 26 U.S. cities, employing more than 14,000 staff members. The organization's mission is to help those affected by conflict and disaster to recover and rebuild their lives, focusing on the needs of refugees and displaced persons. The IRC is committed to promoting the rights and dignity of individuals and communities, ensuring that they have access to essential services and opportunities for self-sufficiency.

Job Overview:
The Project Director of Virtual Services at the IRC is responsible for providing strategic leadership and operational oversight of a national portfolio of virtual resettlement programs. These programs aim to expand access to essential services for refugees and other newcomers across the United States, particularly those living outside traditional service areas. The portfolio includes legacy resettlement programs, state-run programs, and ALMA, an AI-powered virtual assistant designed to help newcomers navigate essential resources and services. The Project Director plays a crucial role in contributing to the Resettlement, Asylum and Integration Department’s virtual and information services strategy, overseeing program strategy, implementation, performance, and budget management. This position also ensures compliance with award requirements through programmatic monitoring and rigorous direct assistance operations, while managing case management and data systems that support reporting and evidence of impact. A significant aspect of this role involves developing and scaling innovative, technology-enabled service delivery models that enhance operational efficiency and promote client self-sufficiency. The Project Director will lead a geographically dispersed team and cultivate partnerships with government agencies, nonprofit organizations, and other stakeholders, reporting directly to the Senior Director of Resettlement.

Duties and Responsibilities:
The Project Director will be responsible for the following major duties:

• Program Implementation: Lead the design, implementation, and scaling of a national portfolio of virtual programs that expand access to essential services for refugees and newcomers, utilizing innovative, client-centered service delivery models.
• Interagency Collaboration: Provide strategic leadership and oversight of interagency virtual services working groups, fostering collaboration and alignment across resettlement agencies to inform program strategy and strengthen virtual service delivery.
• People & Culture: Build and cultivate an inclusive and impactful team, supporting managers in their leadership roles to ensure successful program delivery and a safe environment for clients and staff.
• Monitoring & Compliance: Design and enable effective monitoring, evaluation, and reporting on program services, ensuring a data-driven approach that informs program adaptation and demonstrates the impact of virtual services.
• Budget & Financial Management: Coordinate with HQ Finance staff to ensure compliance with donor and organizational requirements, including financial planning, expenditure monitoring, and effective resource allocation.
• AI Product Strategy and Management: Lead the product strategy, development, and deployment of ALMA, overseeing product roadmaps, iterative development, testing, and rollout of new features.
• Client Engagement and Co-Design: Lead IRC's Service Excellence Advisory Committee, integrating client feedback into service delivery and strategic decision-making.
• Technical Expertise and Resource Mobilization: Provide technical expertise in grant proposals and funding opportunities to expand virtual service delivery.
• Strategic Partnerships and Stakeholder Engagement: Cultivate partnerships with government agencies and national resettlement organizations to advance virtual service delivery and identify opportunities for program expansion. 1
• Other related duties as assigned.

Required Qualifications:
The ideal candidate will possess the following qualifications:

• Work Experience: A minimum of 5-7 years of progressively responsible work experience in refugee resettlement, with deep familiarity in initial resettlement programming.
• Program Management: At least 3-4 years of program management experience, with a preference for candidates who have experience in scaling program responses.
• Staff Management: Significant experience in staff management, program development, monitoring, and evaluation.
• Skills and Competencies: Demonstrated ability to promote an organizational culture reflecting IRC’s core values, effective financial management, proven people management skills, superior organizational skills, strong communication skills, and strong digital literacy including familiarity with generative AI in client settings.

Educational Background:
Candidates should have a Master's degree in non-profit management, social work, sociology, migration studies, law, international development, or a related field. Equivalent experience may also be considered.

Experience:
Candidates should have a minimum of 5-7 years of progressively responsible work experience, particularly in refugee resettlement and initial resettlement programming. Experience in program management and scaling program responses is preferred, along with significant experience in staff management and program development.

Languages:
Fluency in written and spoken English is mandatory. Additional language skills may be beneficial but are not specified as required.

Additional Notes:
This position is fully remote, offering a competitive compensation range of $85,000 - $105,000 per year, based on various factors including labor market conditions, job type, and individual candidate experience. The IRC is an Equal Opportunity Employer, considering all applicants based on merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. The organization adheres to core values and principles outlined in the IRC Way - Standards for Professional Conduct, emphasizing integrity, service, equality, and accountability. Benefits for U.S. employees include sick days, paid time off, medical and dental insurance, a retirement savings plan, and an Employee Assistance Program.