Tax Site Coordinator

Job Posting Organization:
The International Rescue Committee (IRC) was founded in 1933 with the mission to help people whose lives and livelihoods are shattered by conflict and disaster. The organization operates in over 40 countries and has 27 offices across the United States. The IRC is dedicated to leading individuals from harm to home, ensuring that new arrivals in the U.S. have access to essential resources such as food, shelter, and clothing, while also assisting refugees in achieving self-sufficiency.

Job Overview:
The Tax Site Coordinator position is part of the IRC's Financial Capabilities department in Sacramento, which focuses on supporting English Language Learners and low- to moderate-income individuals in navigating U.S. financial systems. The coordinator will oversee the Volunteer Income Tax Assistance (VITA) program, which provides free tax preparation services to community members. Under the supervision of the Financial Empowerment Center Program Manager, the coordinator will manage the day-to-day operations of the VITA site, aiming to assist 4,000 taxpayers nationally and 150 locally during the tax season from January to April 202

• The role requires strong organizational skills, the ability to supervise volunteers, and a commitment to serving diverse populations.

Duties and Responsibilities:
The Tax Site Coordinator will be responsible for overseeing the daily operations of the VITA site, which includes creating a scheduling system for client appointments, coordinating and providing technical support to volunteer tax preparers, supervising both virtual and in-person volunteers, and providing customer service to taxpayers. The coordinator will also conduct quality reviews of tax returns, schedule customers for tax preparation, facilitate the launch of the VITA program, recruit and vet tax preparer volunteers, solidify plans for tax intake and document collection, train volunteers on the tax preparation process, conduct outreach for the VITA program, complete IRS Link and Learn tax training at the Advanced level, assist with data collection and reporting, and ensure compliance with IRS and VITA program policies and IRC policies. Additional duties may be assigned as necessary.

Required Qualifications:
Candidates should possess an undergraduate degree in finance, accounting, or a related field, or a mix of equivalent years of related work experience and education. Previous experience as a VITA volunteer and personal income tax preparation is strongly preferred. Experience in a non-profit organization is also preferred. Candidates must demonstrate excellent customer service skills, particularly in working with a diverse client base, and possess strong written and verbal communication skills. The ability to supervise a large, diverse group of volunteers, along with strong organizational skills and attention to detail, is essential. High computer literacy is required, with familiarity with TaxSlayer software being highly preferred. Candidates should be comfortable working in multi-cultural and multi-disciplinary teams and have a strong commitment to the economic empowerment of low-income and underserved populations.

Educational Background:
An undergraduate degree in finance, accounting, or a related field is preferred, although a combination of relevant work experience and education may be considered. Candidates should have a solid understanding of financial systems and tax preparation processes.

Experience:
Candidates should have previous experience as a VITA volunteer and experience with personal income tax preparation. Experience in a non-profit organization is preferred, along with a demonstrated ability to work effectively with diverse populations.

Languages:
Excellent written and verbal English skills are mandatory. Additional language skills may be beneficial, particularly those relevant to the communities served by the IRC.

Additional Notes:
This position reports to the Financial Empowerment Center Program Manager and directly supervises interns and volunteers. The working environment is hybrid, with a mix of virtual and in-office days. Some evening and weekend work hours may be required, and home internet is necessary. The compensation for this position is $32.15 per hour, with ranges based on various factors including labor market conditions, job type, internal equity, and budget considerations. The IRC is an Equal Opportunity Employer and adheres to professional standards that promote integrity, service, equality, and accountability.