Support Services Manager

Job Posting Organization:
The Danish Refugee Council (DRC) is a humanitarian organization that was established in 195

• It operates in multiple countries around the world, focusing on providing assistance to refugees and displaced persons. The organization aims to promote durable solutions for refugees and internally displaced persons, ensuring their rights and dignity are upheld. DRC employs thousands of staff globally and works in various sectors including protection, livelihoods, and support services, striving to create a positive impact in the communities it serves.

Job Overview:
The Support Services Manager position at DRC Uganda is a critical role that involves providing strategic leadership for all support functions within the field offices. The individual will report directly to the Area Manager and collaborate closely with the Base Manager and Program Managers. The primary objective of this role is to ensure that all support services are effectively aligned with the program needs, adhering to the guidelines set forth in the DRC Operations Handbook. The manager will oversee various functions including planning, human resources, administration, logistics, procurement, and finance, ensuring that all operations run smoothly and efficiently. This position requires a proactive approach to problem-solving and the ability to manage multiple priorities while maintaining a focus on achieving organizational goals.

Duties and Responsibilities:
The Support Services Manager will be responsible for a wide range of duties including:

• Planning and Strategy: Ensuring annual planning for support services is completed, with regular targets met and linked to the coordination unit for consistency.
• HR Support: Producing monthly reports, ensuring timely completion of quarterly HR tasks, and streamlining HR responses across departments.
• Administration Support: Managing key administrative tasks such as landlord engagement and overseeing routine office tasks.
• Logistics and Procurement Support: Ensuring compliance with procurement procedures, managing tenders, and monitoring department KPIs.
• Finance: Acting as the primary budget holder for support service lines, monitoring budgets, and ensuring compliance with financial requirements.
• Leadership: Providing strategic accountability, making significant decisions regarding unit resources, and managing direct reports effectively.
• Policy Compliance: Ensuring adherence to DRC policies and making informed decisions in line with organizational standards.

Required Qualifications:
Candidates must possess a Bachelor's degree in finance, Procurement and Supply Chain Management, Human Resources Management, Business Administration, Economics, Development Studies, or a related field. Additionally, they should have demonstrated experience in financial management, budgeting, procurement, human resources, and compliance within a humanitarian or development context. Strong leadership, interpersonal, and communication skills are essential, along with proficiency in Microsoft Office applications and experience with financial and HR management systems. Familiarity with donor compliance requirements and operational procedures in humanitarian programs is also required.

Educational Background:
The educational background required for this position includes a Bachelor's degree in relevant fields such as finance, procurement, human resources, business administration, economics, or development studies. A Master's degree in a related field is considered desirable and may enhance a candidate's qualifications for the role.

Experience:
The ideal candidate should have a minimum of 5 years of relevant experience in support services management, particularly in humanitarian or development organizations. This experience should encompass human resources, financial management, budgeting, procurement, and logistics management. Proven experience in coordinating multiple support functions and working collaboratively with program teams and senior management is essential.

Languages:
Fluency in English is mandatory, with excellent verbal and written communication skills. Additional language skills may be considered an asset but are not explicitly required for this position.

Additional Notes:
The contract for this position is for a duration of 12 months, with a designated duty station in Arua, Uganda. The start date is set for January 202

• The salary and conditions will be in accordance with the Danish Refugee Council’s Terms of Employment for national employees. Applicants are required to submit a cover letter and an updated CV in English, with applications sent via email not being considered. The closing date for applications is 28th October 202
• DRC emphasizes a merit-based recruitment process and does not solicit money for any part of its recruitment.