Family Support Specialist

Job Posting Organization:
54 reasons is one of the largest providers of domestic and family violence (DFV) refuge services in Queensland, Australia. It is a leading child rights organization that is part of the Save the Children Australia Group and a global movement dedicated to ensuring that children and young people have their rights met and thrive in all their diversity. The organization operates across every state and territory in Australia, providing quality services to children and their caregivers, including in remote areas and capital cities. With a workforce of approximately 600 employees, 54 reasons prides itself on its diversity and commitment to making a difference in the lives of children and families affected by domestic violence.

Job Overview:
The Family Support Specialist position is a part-time role (9 days per fortnight) on a maximum-term contract until January 2028, specifically designed to support families escaping domestic and family violence. The role is situated within the Refuge team in the Moreton Bay Region, where the specialist will facilitate safe accommodation for women and children, conduct thorough risk and needs assessments, and connect families with appropriate services. The position emphasizes a trauma-informed approach to case management, ensuring that the unique needs of each family are met while promoting their safety and well-being. The specialist will work collaboratively with a dynamic team to create lasting change for children and families affected by domestic violence, making a significant impact in their lives.

Duties and Responsibilities:
The Family Support Specialist will be responsible for several key duties, including:

• Facilitating the provision of safe accommodation for women and children escaping domestic and family violence.
• Conducting thorough risk and needs assessments within a trauma-informed case management framework.
• Working with families to source appropriate, safe, and sustainable accommodation free from violence.
• Connecting families with services to meet their specific needs, ensuring they receive comprehensive support.
• Collaborating with team members and external agencies to enhance service delivery and outcomes for families.
• Maintaining accurate and up-to-date case records and documentation in compliance with organizational policies and relevant legislation.
• Participating in professional development opportunities and supervision sessions to enhance skills and knowledge in domestic and family violence support.

Required Qualifications:
Candidates for the Family Support Specialist position must possess demonstrated experience in case management, particularly in the context of domestic and family violence. A thorough understanding of relevant legislation and the impact of domestic violence on women and children is essential. Additionally, candidates should have experience working with families from diverse cultural backgrounds, showcasing strong teamwork and communication skills. A current driver's license is also required to facilitate travel for work-related duties.

Educational Background:
The ideal candidate will hold a tertiary qualification in a relevant field, such as social work, psychology, or community services. Alternatively, significant experience in a similar service may be considered in lieu of formal qualifications. This educational background will provide the necessary foundation for understanding the complexities of domestic and family violence and the support required for affected families.

Experience:
The position requires candidates to have substantial experience in domestic and family violence support, particularly in case management roles. This experience should include working directly with families in crisis situations, demonstrating the ability to respond effectively and calmly in complex and high-pressure environments. Familiarity with trauma-informed practices and cultural sensitivity is also crucial for success in this role.

Languages:
While the job description does not specify mandatory languages, proficiency in English is essential for effective communication with clients and team members. Additional language skills, particularly in languages spoken by the local community, would be considered advantageous and beneficial for engaging with diverse families.

Additional Notes:
This position is a part-time role, working 9 days per fortnight, and is a maximum-term contract until January 202

• The role is classified at Award rate salary Level 4.1, currently set at $46.70 per hour, with full salary packaging benefits available. Employees are entitled to festive leave in addition to regular leave benefits. The organization emphasizes professional development, offering individual learning plans and monthly supervision sessions. 54 reasons is committed to diversity and inclusion, encouraging Aboriginal and Torres Strait Islander candidates to apply. All employees must undergo a National Police Check and a Working with Children Check, and adhere to the Child Safeguarding Policy and Code of Conduct.