Protection Officers (2 positions)

Protection Officers (2 positions)

Norwegian Refugee Council (NRC)

October 25, 2026November 26, 2026South Sudan
Job Description
Job Posting Organization:
The Norwegian Refugee Council (NRC) is a humanitarian organization that has been operating since 1946, dedicated to helping people affected by displacement. With a mission to protect the rights of refugees and displaced people, NRC operates in multiple countries around the world, providing assistance in various sectors including education, shelter, and protection. The organization is known for its commitment to accountability, inclusivity, and innovation, and employs thousands of staff globally to deliver its programs effectively. NRC's core values guide its operations and relationships, ensuring that all employees work towards the common goal of supporting vulnerable populations.

Job Overview:
The Protection Officer positions are critical roles within NRC, aimed at monitoring and mitigating risks faced by displaced populations. The officers will implement and manage protection activities, including Community Feedback Mechanisms (CFM) and Accountability to Affected Population (AAP) initiatives. The role requires a proactive approach to ensure that the needs and concerns of affected communities are addressed effectively. The Protection Officers will contribute to the overall quality of programming and organizational learning by developing and operating NRC’s Complaints and Feedback Mechanism. This position involves significant community engagement and collaboration with various sectors to ensure a holistic approach to protection and support for vulnerable populations.

Duties and Responsibilities:
The Protection Officers will be responsible for a wide range of duties, including but not limited to: monitoring and managing protection risks, implementing community feedback mechanisms, and ensuring accountability to affected populations. They will coordinate with other sectors such as WASH and Shelter to promote cross-sectoral collaboration. Specific responsibilities include managing community feedback mechanisms, receiving and logging complaints from project participants, planning and implementing community engagement activities, mapping available services, identifying protection concerns for referral, reporting incidents to the Protection Coordinator, and facilitating training for community members and stakeholders. The officers will also assess and document ideas for technical improvements and ensure that all assistance provided minimizes protection risks.

Required Qualifications:
Candidates must possess a strong set of qualifications to be considered for the Protection Officer positions. This includes experience working as a Project Officer in humanitarian or recovery contexts, with a proven track record of results related to the position's responsibilities. A solid understanding of rights and protection issues affecting displaced populations is essential, along with experience in community engagement processes. Proficiency in Microsoft Office applications such as Word and Excel is required, as well as strong organizational and communication skills. The ability to work collaboratively in diverse cultural environments is also crucial.

Educational Background:
A degree or diploma in Social Sciences or a related field is required for the Protection Officer positions. This educational background provides the necessary foundation for understanding the complexities of protection programming and the needs of displaced populations. Candidates with relevant academic qualifications will be better equipped to handle the challenges associated with this role.

Experience:
The ideal candidates should have 2 to 3 years of relevant professional experience in protection programming, particularly in displacement settlements. Previous experience working with host communities, internally displaced persons (IDPs), and returnees is highly desirable. Familiarity with remote working environments and the ability to adapt to challenging conditions will be advantageous for applicants.

Languages:
While knowledge of English is necessary for the role, additional language skills relevant to the local context may be beneficial. Proficiency in local languages can enhance communication with affected populations and improve the effectiveness of community engagement efforts.

Additional Notes:
The positions are for a fixed contract duration of 5 months, with a significant travel requirement of approximately 70%. The roles are classified at Grade 5, reporting to the Protection Coordinator. NRC is committed to recruiting staff who align with its core values and mission, and the organization emphasizes the importance of performance management and accountability in its operations.
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