Survivor of Torture Caseworker

Job Posting Organization:
The International Rescue Committee (IRC) is a prominent humanitarian organization that was founded in 1933 at the behest of Albert Einstein. It operates in over 40 countries and 29 U.S. cities, focusing on restoring health, safety, education, economic wellbeing, and empowerment to individuals affected by conflict and disaster. The IRC is recognized as one of the largest international non-governmental organizations (INGO) dedicated to humanitarian aid, and its mission is to help people survive, reclaim control of their futures, and strengthen their communities. The organization employs a diverse workforce committed to delivering impactful solutions that restore dignity and hope to millions of individuals worldwide.

Job Overview:
The Survivor of Torture Caseworker plays a critical role in the Survivors of Torture (SOT) Program by providing comprehensive, culturally sensitive, and client-centered case management services to program participants. This includes conducting eligibility screenings, developing individualized service plans, educating clients about available community services, and assisting them in overcoming barriers to access. The caseworker is also responsible for administrative tasks such as data collection, report writing, and coordinating training for service providers. The position requires a strong commitment to supporting survivors of torture and ensuring that all services provided are linguistically and culturally appropriate. The caseworker will work closely with various stakeholders, including refugee-serving agencies and community organizations, to enhance the support network for clients.

Duties and Responsibilities:
The caseworker will be responsible for a wide range of duties, including but not limited to: providing comprehensive case management services to survivors of torture; conducting outreach to inform service providers and refugees about available programs; completing eligibility screenings and enrollment paperwork; performing social and legal assessments for enrolled clients; developing individualized service and safety plans; assisting clients with benefits applications; providing legal referrals; facilitating social activities in line with service plans; ensuring that all services are linguistically appropriate; maintaining detailed and timely case notes; implementing client satisfaction and progress surveys; entering family data into the data management system; preparing donor funding reports and proposals; participating in program meetings and staff development activities; and adhering to all IRC policies and protocols.

Required Qualifications:
Candidates must possess an undergraduate degree in Social Work or a related field, although comparable work experience may be considered. A minimum of 2 years of case management experience in a social services environment is required, with a preference for candidates with experience in case management or victim assistance. Candidates should demonstrate proficiency in Microsoft Office applications, possess strong organizational skills, and have experience in public speaking or presentations. The ability to communicate effectively and work collaboratively in a cross-cultural environment is essential, as is the ability to drive a 15-passenger van. Attention to detail and strong problem-solving skills are also necessary.

Educational Background:
An undergraduate degree in Social Work or a similar field is strongly preferred for this position. However, candidates with relevant work experience may be considered in lieu of formal education. The educational background should ideally include coursework or training related to social services, case management, or support for survivors of trauma.

Experience:
The position requires at least 2 years of relevant experience in case management within a social services context. Experience working with victims of trauma or in a similar capacity is preferred. Candidates should have a demonstrated ability to manage cases effectively and provide support to individuals from diverse backgrounds.

Languages:
Proficiency in written and spoken English is mandatory. Bilingual abilities in languages such as Spanish, Dari, Swahili, Kinyarwanda, Arabic, French, or other languages commonly spoken by refugees and immigrants in Arizona are preferred. Strong communication skills, both written and verbal, are essential for effective interaction with clients and community partners.

Additional Notes:
The working environment for this position includes a combination of standard office settings, remote work, and fieldwork within the service delivery area. The role may require occasional evening or weekend work, and candidates must be able to lift 35 to 50 pounds. Compensation for this position is set at $23.50 per hour, with variations based on factors such as the labor market and individual candidate experience. The IRC has a COVID-19 vaccination requirement for candidates selected for interviews, and the organization is committed to diversity and inclusivity in its hiring practices. Benefits include paid sick leave, holidays, generous paid time off, medical and dental insurance, a retirement savings plan, and an Employee Assistance Program.