Coordinator II, Printing Services

Job Posting Organization:
Catholic Relief Services (CRS) is the official international humanitarian agency of the Catholic community in the United States. Established to save, protect, and transform lives in need, CRS operates in more than 100 countries, providing relief and development services without regard to race, religion, or nationality. The organization focuses on various programs including emergency response, health, agriculture, education, microfinance, and peacebuilding. CRS is committed to safeguarding children and vulnerable adults from abuse and exploitation, and it welcomes candidates from diverse backgrounds who share its values and commitment to serving those in need. The agency's work culture is collaborative and mission-driven, aiming to improve the lives of the poor globally.

Job Overview:
The Coordinator II, Printing Services is responsible for overseeing the daily operations of the Image Center, ensuring the effective delivery of high-quality print production services that align with both organizational and customer needs. This role involves managing print production workflows, coordinating project schedules and resources, maintaining production equipment and supplies, and monitoring quality standards throughout the production process. The Coordinator II works closely with customers, vendors, and internal partners to ensure efficient service delivery and operational continuity. The position also contributes to process improvements and enhances customer experience by implementing best practices in print production.

Duties and Responsibilities:

• Print Job Creation and Delivery: Coordinate the planning, scheduling, and execution of print production requests, ensuring timely completion within quality standards. Manage workflows from project intake to final delivery, maintaining accurate project records and facilitating communication among stakeholders. Support the production of various printed materials by leveraging expertise in digital printing technologies and production processes. Ensure compliance with quality standards through thorough review of production specifications and outputs, proactively resolving issues to maintain customer satisfaction. Coordinate the preparation and distribution of completed print materials for timely delivery.
• Equipment Maintenance: Maintain print production equipment and systems in operational readiness through routine maintenance and troubleshooting. Monitor production resources, including paper and supplies, to ensure uninterrupted operations. Keep accurate records related to equipment maintenance and operational expenses to support accountability.
• Operational Support and Continuous Improvement: Contribute to the efficient operation of the Image Center by supporting production priorities and adapting to changing workload demands. Identify opportunities for workflow improvements and enhance service delivery and quality assurance processes. Stay updated on developments in print production technologies and industry best practices to support continuous improvement initiatives.

Required Qualifications:

• Strong knowledge of print production processes, digital printing technologies, finishing methods, and quality assurance standards.
• Demonstrated ability to manage multiple projects simultaneously, establish priorities, and meet deadlines in a fast-paced environment.
• Proficiency with print production software and digital workflow tools, including Adobe Creative Cloud, Acrobat Pro, and Fiery Command WorkStation.
• Strong technical aptitude for operating and maintaining digital print and finishing equipment.
• Excellent analytical and problem-solving skills, with the ability to make sound decisions and recommend process improvements.
• Strong customer service and interpersonal skills, capable of building productive relationships with clients and teams.

Educational Background:
An Associate degree in a relevant field or equivalent on-the-job experience is required. A Bachelor’s degree in a relevant field is preferred, along with experience in Adobe InDesign and familiarity with specific printing equipment such as the Canon imagePRESS v1000 and HP 68900 DesignJet Color Ink-Jet Printer.

Experience:
A minimum of 7 years of experience in printing or related activities is required, including at least 5 years of experience operating a 4-color digital printing press. A high degree of mechanical ability and digital press experience is essential for this role.

Languages:
English is required for this position. Proficiency in additional languages may be beneficial but is not mandatory.

Additional Notes:
This position does not require travel and does not involve supervisory responsibilities. The pay range for this position is between $56,708 and $67,779 annually for applicants performing the job within the U.S. Staff hired on local payroll will follow the respective country pay range. CRS offers a comprehensive benefits package for U.S.-based staff, including medical, dental, life insurance, vision, and a generous retirement savings plan. The organization is committed to safeguarding program participants and staff from exploitation and abuse, and all candidates are expected to adhere to CRS's Code of Conduct.