Information and Communication Technology Assistant

Job Posting Organization:
The United Nations Population Fund (UNFPA) is the UN's reproductive health agency that focuses on population issues and aims to expand the possibilities for women and young people to lead healthy sexual and reproductive lives. Established to address critical reproductive health challenges, UNFPA operates in over 150 countries, advocating for the rights and opportunities of individuals, particularly women and youth. The organization works through partnerships with governments, other UN agencies, civil society, and the private sector to make a positive impact on the lives of billions, especially those in need. UNFPA's mission includes improving access to sexual and reproductive health services, supporting policy formulation, and building national capacities to ensure that reproductive health remains a priority in development agendas. The organization has made significant progress in reducing maternal mortality, preventing unwanted pregnancies, and expanding opportunities for young women, but recognizes the need for continued efforts to achieve a healthy and equitable world for all.

Job Overview:
The Information and Communication Technology (ICT) Assistant will play a crucial role in supporting the ICT Associate in managing the organization's resources and implementing ICT standards and applications. This position is vital for ensuring the effective delivery of ICT services within the Country Office (CO). The ICT Assistant will be responsible for providing daily technical support to CO staff, assisting in the management of data, information, and workflow, and ensuring that hardware and software packages function effectively. The role requires a proactive approach to troubleshooting technical issues, maintaining inventory, and supporting network administration. The ICT Assistant will also contribute to the overall efficiency of the CO by ensuring compliance with established ICT policies and standards, thereby facilitating a smooth operational environment for all staff members.

Duties and Responsibilities:
The ICT Assistant will have a diverse set of responsibilities, including but not limited to: assisting in the effective functioning of CO hardware and software packages; performing technical functions such as installation and repair of hardware and software applications; conducting routine repairs and application management; maintaining supplies inventory; monitoring server traffic and performance; providing support for file backup and restoration; implementing virus prevention measures; assisting in network administration, including establishing offsite backups and troubleshooting network problems; managing software, hardware, and parts inventory; maintaining CO databases; preparing statistical reports; securing the operation of satellite phones; conducting monthly equipment verifications; and ensuring accurate ATLAS records for ICT equipment. The role also involves providing orientation and coaching to staff on ICT-related matters and maintaining a library of ICT reference materials.

Required Qualifications:
Candidates for the ICT Assistant position should possess a strong understanding of ICT standards and applications, as well as experience in managing data and workflow. The ideal candidate will demonstrate integrity, commitment to the UNFPA mission, and an ability to embrace cultural diversity and change. Functional competencies include managing organizational resources, developing ICT standards, and effectively managing data and information. Core competencies required for this role include achieving results, accountability, professional expertise, analytical thinking, teamwork, and effective communication.

Educational Background:
A relevant educational background is essential for the ICT Assistant position. Candidates should ideally hold a degree in Information Technology, Computer Science, or a related field. Additional certifications in ICT management or support may be advantageous and demonstrate a commitment to professional development in this area.

Experience:
The position requires candidates to have a solid level of experience in ICT support and management. Previous experience in a similar role within an international organization or a governmental agency is highly desirable. Candidates should be familiar with troubleshooting hardware and software issues, managing network systems, and providing technical support to users. Experience in maintaining inventory and managing ICT resources will also be beneficial.

Languages:
Proficiency in English is mandatory for this position, as it is the working language of UNFPA. Knowledge of Portuguese is highly desirable, given the location of the position in Mozambique. Additional language skills may be considered an asset, particularly if they enhance communication with local stakeholders and communities.

Additional Notes:
This is a national UN Volunteer assignment, and as such, the selected candidate will be responsible for arranging their own housing and living essentials. The position is based in Maputo, Mozambique, and national UN Volunteers are expected to be culturally sensitive and adapt to the local culture and traditions. The role is part of the malicious insurance plan for national UN Volunteers, ensuring their safety and well-being during their service.