Caseworker Assistant

Job Posting Organization:
The International Rescue Committee (IRC) is a prominent international humanitarian non-governmental organization (INGO) that was founded in 1933 at the behest of Albert Einstein. The organization is dedicated to responding to the world's most severe humanitarian crises, providing essential support to individuals and communities affected by conflict and disaster. With operations in over 40 countries and 29 cities across the United States, the IRC employs a diverse workforce committed to restoring health, safety, education, and economic wellbeing to those in need. The IRC's mission is to help people survive, reclaim control of their futures, and strengthen their communities, making a lasting impact on millions of lives worldwide. The organization prides itself on being a force for humanity, and it actively seeks solutions-driven individuals who are passionate about making a positive difference in the world.

Job Overview:
The Caseworker Assistant position is integral to the Program for Initial Resettlement, which focuses on supporting refugees and other populations eligible for Office of Refugee Resettlement (ORR) services as they integrate into the United States. The role involves assisting with various aspects of service delivery, client support, documentation, transportation, and resource coordination. Under the guidance of the Cash and Medical and Initial Resettlement Coordinator, the Caseworker Assistant plays a crucial role in ensuring that clients have access to essential services and resources, thereby promoting their self-sufficiency, stability, and successful integration into the community. The position requires a proactive approach to client engagement, emphasizing the importance of building relationships and providing tailored support to meet individual needs. The Caseworker Assistant will work closely with clients to develop self-sufficiency plans and SMART goals, ensuring that they are equipped with the necessary tools and resources to thrive in their new environment.

Duties and Responsibilities:
The Caseworker Assistant will be responsible for a wide range of duties, including but not limited to: coordinating pre-arrival and post-arrival services to ensure clients receive essential support upon their arrival; supporting airport pickups, housing setup, food assistance, transportation arrangements, and community orientation activities; assisting clients in navigating community resources and accessing essential services; conducting client intake and assessment activities to identify household strengths, needs, and priorities; developing individualized self-sufficiency plans and SMART goals in partnership with each client; providing referrals and following up on service connections, appointments, and action items; supporting the distribution of direct assistance and program-related resources in accordance with organizational and funder requirements; maintaining regular communication with assigned clients to support their progress toward established goals; documenting client interactions, services provided, referrals, and outcomes accurately and in a timely manner; entering and maintaining client records in ETO and other required databases; collaborating effectively with coworkers and partner organizations; and using a personal, insured vehicle and/or public transportation to travel and transport clients and materials as needed throughout the service delivery area. Other duties may be assigned as necessary.

Required Qualifications:
Candidates for the Caseworker Assistant position should possess an Associate degree in Social Work, Human Services, or a related field, although this is preferred rather than mandatory. Additionally, applicants should have at least 2 years of experience working with refugee and/or immigrant populations, which is strongly preferred. Experience in providing customer service, case management support, or community outreach is also advantageous. The ideal candidate will demonstrate strong relationship-building skills, diplomacy, and networking abilities, with a proven capacity to work effectively in a multi-cultural environment. A self-starter mentality with excellent problem-solving skills, combined with the ability to multi-task, prioritize duties, and manage time effectively, is essential. Attention to detail and accuracy in work products are critical for success in this role.

Educational Background:
The educational background required for the Caseworker Assistant position includes an Associate degree in Social Work, Human Services, or a related field. While this educational qualification is preferred, candidates with relevant experience and skills may also be considered. The emphasis is on having a foundational understanding of social work principles and practices, particularly as they relate to working with diverse populations, including refugees and immigrants.

Experience:
The position requires candidates to have a minimum of 2 years of experience working with refugee and/or immigrant populations. This experience should ideally include roles that involve customer service, case management support, or community outreach. The ability to demonstrate success in these areas will be critical for candidates to effectively fulfill the responsibilities of the Caseworker Assistant role.

Languages:
Fluency in English, both spoken and written, is mandatory for this position. Additionally, proficiency in languages spoken by IRC’s clients is highly desired, as it will enhance communication and support for clients from diverse backgrounds. This linguistic capability will enable the Caseworker Assistant to provide more effective assistance and foster stronger relationships with clients.

Additional Notes:
The Caseworker Assistant position is a full-time role with a contract duration that extends until 30 September 202

• The working environment is a combination of standard office settings, remote work, and field time within the service delivery area. The role may require occasional weekend and/or evening work to accommodate client needs. Compensation for this position is set at $18.45 per hour, with ranges based on various factors such as the labor market, job type, internal equity, and budget considerations. The IRC offers a comprehensive benefits package, including paid sick leave, paid time off, medical, dental, and vision insurance, flexible spending accounts, a retirement savings plan with employer match, disability and life insurance, and an Employee Assistance Program (EAP). The IRC is committed to equal opportunity employment and considers all applicants based on merit, without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law.