Web Assistant

Job Posting Organization:
The Office of the High Commissioner for Human Rights (OHCHR) is a part of the United Nations system, established to promote and protect human rights globally. The OHCHR works to ensure that the rights of individuals are upheld and that governments are held accountable for their actions. The organization operates in various countries around the world, focusing on issues such as discrimination, freedom of expression, and the rights of marginalized groups. The OHCHR is committed to fostering a culture of respect for human rights and aims to empower individuals and communities to claim their rights. The organization employs a diverse workforce and is dedicated to promoting gender equality and diversity within its ranks.

Job Overview:
The Web Assistant position is integral to the Communications and Public Mobilization Section of the OHCHR, specifically within the External Outreach Service. The role involves managing web content and providing user services for the OHCHR.org website. The incumbent will act as the primary point of contact for web-related inquiries and will be responsible for creating, updating, and deleting web content based on user requests. This position requires a proactive approach to monitoring the website's content, ensuring its accuracy and compliance with UN guidelines. The Web Assistant will also assist in the development and administration of the OHCHR's websites, customizing web pages using the Drupal Content Management System and performing User Acceptance Testing for new features. Additionally, the role includes preparing documentation and providing training for web content contributors, ensuring that best practices in web publishing are followed.

Duties and Responsibilities:
The Web Assistant will have a variety of responsibilities, including:

• Managing web content and user services for the OHCHR.org website, acting as the main contact for web helpdesk services.
• Creating, updating, and deleting web content as per user requests while ensuring the quality of information.
• Monitoring the OHCHR.org website for accuracy, including links, copyrights, and compliance with UN guidelines.
• Assisting in the management of the Spanish version of the website and coordinating translations of web content.
• Customizing web pages using the Drupal CMS and documenting technical issues for resolution.
• Preparing standardized documentation and procedures related to web publishing processes.
• Providing guidance and training to OHCHR web content contributors on best practices and web guidelines.
• Keeping up-to-date with developments in web technology and accessibility standards.

Required Qualifications:
Candidates must demonstrate professionalism and a strong understanding of web standards, including HTML and CSS. Knowledge of web accessibility and usability principles is essential, along with familiarity with search engine optimization (SEO) techniques. The ability to research and gather information from various sources is crucial, as is experience with web maintenance, design, and development. Candidates should show a commitment to gender equality and the ability to work efficiently under pressure, meeting deadlines and achieving results. Strong organizational skills and the ability to plan and prioritize tasks effectively are also required.

Educational Background:
A high school diploma or equivalent is required for this position. Candidates with a first-level university degree or higher may have their minimum experience requirement reduced, making them more competitive for the role.

Experience:
A minimum of five years of progressively responsible experience in web management is required. This experience can be reduced to three years for candidates with a relevant university degree. Experience with the Drupal content management system is highly desirable, as is familiarity with web authoring tools and computer-assisted translation tools like MemoQ. Previous experience working within the United Nations system or similar international organizations is also advantageous.

Languages:
The working languages of the United Nations are English and French. For this position, proficiency in English and Spanish is required, with a minimum level of proficiency specified according to the UN Language Framework. Candidates should demonstrate strong reading, writing, listening, and speaking skills in both languages.

Additional Notes:
This position is subject to local recruitment, meaning that applicants must be authorized to work in Switzerland. The appointment may be extended based on the availability of funds and the continuation of the mandate. The United Nations is committed to creating a diverse and inclusive work environment, encouraging applications from all qualified candidates, particularly women. The organization does not charge any fees during the recruitment process and emphasizes the importance of integrity and efficiency in its hiring practices.