Data Operations Analyst I

Job Posting Organization:
Catholic Relief Services (CRS) is the official international humanitarian agency of the Catholic community in the United States. Established to save, protect, and transform lives in need, CRS operates in more than 100 countries, providing relief and development services without regard to race, religion, or nationality. The organization focuses on various areas including emergency response, health, agriculture, education, microfinance, and peacebuilding. CRS is committed to safeguarding children and vulnerable adults from abuse and exploitation, and it welcomes individuals from all faiths and secular traditions who share its values and commitment to serving those in need. The agency's work culture is collaborative and mission-driven, aiming to improve the lives of the poor worldwide. CRS has a diverse workforce and emphasizes the importance of integrity, accountability, and collaboration among its staff.

Job Overview:
The Data Operations Analyst I plays a crucial role in providing operational support for fundraising and business systems. This position involves performing recurring business processes, supporting data quality initiatives, responding to user requests, and maintaining system documentation and user resources. The Analyst is responsible for ensuring timely execution of operational activities, improving data quality, and assisting users in effectively utilizing the G-REM CRM and related systems. Working under established procedures and guidelines, the Analyst exercises independent judgment to resolve routine and moderately complex issues while escalating more complex challenges to team members and vendors. The role encompasses data operational execution, user support, data stewardship, and continuous improvement responsibilities, making it essential for the overall efficiency of the organization’s data management efforts.

Duties and Responsibilities:
The Data Operations Analyst I has a comprehensive set of duties and responsibilities that include:

• Operational Support & Data Stewardship: Serving as the primary resource for recurring operational activities and routine data maintenance processes. This includes performing scheduled acknowledgment processing, conducting duplicate review and remediation activities, executing approved bulk uploads and data maintenance tasks, processing record merges, maintaining operational logs, and escalating exceptions or unresolved issues as necessary.
• Data Quality Improvement: Supporting ongoing efforts to enhance data accuracy, consistency, and usability across systems. Responsibilities include performing routine data cleanup, reviewing duplicate queues, identifying data quality issues, assisting with data validation, and partnering with team Advisor roles to improve data management practices.
• User Support, Knowledge Management & User Enablement: Providing frontline support to users, assisting with system navigation, resolving common support issues, creating user guides, and analyzing recurring support requests to document solutions.
• Continuous Improvement & Team Support: Contributing to improvements that increase efficiency and reduce support volume by identifying opportunities to streamline support processes, assisting with testing system enhancements, and participating in documentation efforts.

Required Qualifications:
The position requires a Bachelor's degree or an equivalent combination of education and experience. Candidates should have 2-5 years of experience in fundraising and/or marketing operations, customer support, data management, CRM support, or business systems support. Strong attention to detail and a commitment to data accuracy are essential, along with strong organizational and time-management skills. The ability to manage recurring operational responsibilities while responding to user needs is crucial, as well as strong written and verbal communication skills. Candidates should also possess the ability to work cross-functionally and explain technical concepts to non-technical users.

Educational Background:
Candidates must possess a Bachelor's degree or an equivalent combination of education and experience. This educational background is essential to ensure that the candidate has the foundational knowledge necessary to perform the duties of the Data Operations Analyst I effectively.

Experience:
The position requires 2-5 years of relevant experience in areas such as fundraising and/or marketing operations, customer support, data management, CRM support, or business systems support. This level of experience is necessary to ensure that the candidate is well-equipped to handle the responsibilities of the role and can contribute effectively to the organization's data management efforts.

Languages:
The mandatory language for this position is English. Proficiency in English is essential for effective communication and support within the organization and with users. Additional language skills may be considered beneficial but are not explicitly required for this role.

Additional Notes:
The position does not require travel and does not involve supervisory responsibilities. CRS offers a comprehensive benefits package for U.S.-based staff, including medical, dental, life insurance, vision, and a generous retirement savings plan. For candidates employed outside the U.S., benefits packages are based on the country of employment. The successful candidate is expected to adhere to CRS's Code of Conduct and safeguarding policies, reflecting the organization's commitment to protecting the rights and dignity of all individuals, especially children and vulnerable adults. The job description provided is not exhaustive and may evolve as the needs of the organization change.