Associate Senior Service Delivery Officer (Regional Partner & Technology Advocate)

Job Posting Organization:
The World Bank is a member of the World Bank Group (WBG), which is dedicated to addressing the world's most pressing development challenges. Established to foster economic development and reduce poverty, the organization operates in 145 countries with over 182 offices worldwide. The World Bank focuses on investing in people, strengthening markets, and delivering scalable, data-driven solutions to improve lives. The organization employs a diverse workforce that collaborates across cultures and disciplines to create impactful solutions for global challenges.

Job Overview:
The Associate Senior Service Delivery Officer will play a pivotal role in the World Bank's Information and Technology Solutions (ITS) Vice Presidential Unit (VPU). This position is designed to support the World Bank Group's mission of ending extreme poverty and promoting shared prosperity by delivering transformative information and technologies to staff across more than 150 locations. The role combines strategic advisory, user engagement, and technology enablement to help operations teams implement policies and deliver programs effectively. The Regional Partner will act as a trusted advisor, facilitating informed decision-making around digital adoption and technology innovation, while promoting a culture of collaboration and innovation within the organization. This position is crucial for ensuring that digital platforms not only support but also enhance operational effectiveness and innovation on the ground.

Duties and Responsibilities:
The Regional Partner will have a dual-facing role, engaging with task teams and regional leadership, as well as internal technology and product teams. Key responsibilities include:

• User and Business Engagement: Serve as a trusted advisor to task teams and regional management on operational technology needs, analyze business processes to identify opportunities for efficiency, and recommend improvements through digital tools.
• Technology Advisory: Partner with product managers to provide business context for digital platform design, evaluate existing solutions, and support technology adoption and user satisfaction.
• Change Management: Collaborate with regional teams to design compliant and technology-enabled business processes, promote the adoption of new tools, and facilitate change management activities.
• Performance Monitoring: Define KPIs for initiatives, track progress, and report outcomes to management.
• Knowledge Management: Document lessons learned and contribute to the Bank's innovation knowledge base.

Required Qualifications:
Candidates must possess a Master's degree in computer science or a related STEM field with at least 8 years of relevant experience, or a Bachelor's degree in computer science with a minimum of 10 years of relevant experience. Experience in development or multilateral operations, technology advisory, digital transformation, and field program implementation is essential. Candidates should demonstrate expertise in emerging technologies, systems thinking, and change management methodologies. Strong analytical, problem-solving, and communication skills are required, along with familiarity with the World Bank's operations and governance.

Educational Background:
A Master's degree in computer science or a related STEM field is required, or a Bachelor's degree in computer science with significant relevant experience. Candidates should have a strong academic background that supports their understanding of technology and its application in development contexts.

Experience:
The position requires a minimum of 8 years of relevant experience for candidates with a Master's degree, or 10 years for those with a Bachelor's degree. Experience should include roles in development operations, technology advisory, and digital transformation initiatives, particularly in large, complex organizations or international development settings. Familiarity with the World Bank's operational frameworks is preferred.

Languages:
The mandatory language for this position is English. Multilingual capabilities are considered a plus, enhancing the candidate's ability to engage with diverse stakeholders across different regions.

Additional Notes:
This position is classified as Open-Ended Staff (OPEN-OP) and is part of local recruitment efforts. The role is full-time and offers comprehensive benefits, including a retirement plan, medical, life and disability insurance, and paid leave. The World Bank Group is committed to diversity and inclusion, ensuring equal opportunities for all candidates regardless of gender, religion, race, ethnicity, sexual orientation, or disability.