Associate Senior Delivery Officer (Regional Partner & Technology Advocate)

Job Posting Organization:
The World Bank is a vital source of financial and technical assistance to developing countries around the world. Established in 1944, it aims to reduce poverty and support development by providing loans, grants, and expertise to help countries implement projects that improve their economic prospects and quality of life. The organization operates in over 145 countries and has more than 182 offices globally, employing a diverse workforce committed to addressing the world's most pressing development challenges. The World Bank focuses on various sectors, including health, education, and infrastructure, and works closely with governments, private sector partners, and civil society to create sustainable solutions that foster economic growth and improve living standards.

Job Overview:
The Associate Senior Delivery Officer will play a crucial role within the World Bank Group, particularly in the Information and Technology Solutions (ITS) Vice Presidency. This position is designed to enhance the operational effectiveness of the World Bank's initiatives by leveraging technology and data-driven practices. The successful candidate will serve as a strategic advisor to regional task teams, helping them identify operational challenges and technology needs. This role requires a deep understanding of the development context and the ability to bridge the gap between field realities and internal product development. The Regional Partner will be instrumental in promoting digital adoption and ensuring that the tools and processes implemented are aligned with the operational goals of the organization. The position emphasizes collaboration, innovation, and the continuous evolution of digital capabilities to support the World Bank's mission of ending extreme poverty and boosting shared prosperity.

Duties and Responsibilities:
The duties and responsibilities of the Associate Senior Delivery Officer include:

• User and Business Engagement: Serve as a trusted advisor to task teams and regional management on operational technology needs. Analyze end-to-end business processes to identify opportunities for efficiency and digital enablement. Provide strategic guidance on how digital solutions can support evolving operational requirements. Recommend improvements to business processes through digital tools and automation.
• Technology Advisory: Partner with product managers to provide business context and insights for the design of digital platforms. Act as a liaison between regional teams and central product development, translating operational problems into technical solutions. Monitor technology adoption and user satisfaction, providing feedback for continuous improvement.
• Change Management: Collaborate with regional teams to design business processes that are both policy-compliant and technology-enabled. Promote the adoption of new tools and enhancements, ensuring alignment between operational policies and technical implementation.
• Performance Monitoring: Define key performance indicators for innovative initiatives and track progress to measure impact.
• Knowledge Management: Document lessons learned and contribute to the Bank’s innovation knowledge base to support continuous improvement.

Required Qualifications:
Candidates must possess a Master’s degree in computer science or a related STEM field with at least 8 years of relevant experience, or a Bachelor’s degree in computer science with a minimum of 10 years of relevant experience. Relevant experience includes development or multilateral operations, technology advisory, digital transformation, and field program implementation. Candidates should demonstrate expertise in emerging technologies, systems thinking, and change management methodologies. Strong analytical, problem-solving, and communication skills are essential, along with familiarity with the World Bank’s operations and governance structures. Multilingual capabilities are a plus, and certifications in relevant fields such as SAFe Agilist or Digital Transformation are preferred.

Educational Background:
The educational background required for this position includes a Master’s degree in computer science, information technology, or a related STEM field. Alternatively, a Bachelor’s degree in computer science with significant relevant experience is acceptable. Candidates should have a strong foundation in technology and its application in development contexts, as well as familiarity with digital transformation initiatives.

Experience:
The position requires a minimum of 8 years of relevant experience for candidates with a Master’s degree, or at least 10 years for those with a Bachelor’s degree. Experience should encompass development or multilateral operations, technology advisory roles, and involvement in large-scale business modernization initiatives. Candidates should have a proven track record of working in complex organizations or international development settings, with a focus on technology adoption and change management.

Languages:
The mandatory language for this position is English. While not required, proficiency in additional languages is considered a valuable asset and may enhance a candidate's application.

Additional Notes:
This position is classified as an Open-Ended Staff role, indicating a long-term commitment to the successful candidate. The recruitment is local, focusing on candidates based in Kenya. The World Bank Group offers a comprehensive benefits package, including retirement plans, medical and life insurance, paid leave, and parental leave. The organization is committed to diversity and inclusion, ensuring equal opportunities for all applicants regardless of gender, race, ethnicity, or disability.