QA Program Officer I

Job Posting Organization:
FHI 360 is a nonprofit organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions for human development. Established in 1980, FHI 360 operates in more than 60 countries and employs over 4,000 staff members worldwide. The organization focuses on various sectors, including health, education, economic development, and social justice, aiming to create a positive impact on communities globally. FHI 360 is committed to fostering a diverse and inclusive workplace, ensuring that all employees feel valued and empowered to contribute to the organization's mission.

Job Overview:
The QA Program Officer I position is primarily responsible for providing administrative assistance and support for the STRIDES project. This role involves collecting, compiling, and analyzing information relevant to various projects, updating manuals, and processing paperwork. The officer will also monitor financial aspects of the project, such as subcontract invoicing and payments, and assist in the creation and review of work plans. The position requires coordination with the technical team and preparation of presentations to support project objectives and deliverables. The officer will play a crucial role in ensuring that project needs and requirements are met while facilitating communication among partners and maintaining project documentation.

Duties and Responsibilities:
The duties and responsibilities of the QA Program Officer I include:

• Programmatic Administration: Collaborating with the STRIDES Quality Assurance team to ensure project needs are met, providing support for project management tasks, facilitating communication with partners, and coordinating project activities.
• Finance Support: Assisting with budget coordination and financial tracking.
• Procurement and Requisition Support: Maintaining procurement requisitions, tracking them through completion, and organizing procurement files.
• Subcontract and Consultant Administration: Managing subcontractor and consultant files, tracking deliverables, and supporting onboarding and offboarding logistics.
• Compliance and Reporting Support: Maintaining records for compliance, conducting routine checks, and compiling inputs for project reports.
• Country Portfolio Coordination: Providing administrative support for assigned country portfolios, maintaining action trackers, and documenting meeting decisions.
• Knowledge Management and Team Administration: Maintaining SharePoint folders and supporting document version control.
• Process and Quality Support: Identifying administrative gaps and recommending improvements, tracking service requests, and performing other duties as assigned.

Required Qualifications:
The position requires a basic knowledge of project design concepts, practices, and procedures. Strong oral and written communication skills are essential, along with proficiency in Microsoft Office Suite. The candidate should possess strong organizational skills and attention to detail, with the ability to solve problems and recommend corrective actions as needed. The ability to communicate effectively with clients and staff in a clear and positive manner is also crucial.

Educational Background:
A Bachelor's Degree or its international equivalent in fields such as Civil Society, Communication and Social Marketing, Economic Development, Education, Environment, Gender, Health, Nutrition, Research, Technology, Youth, or a related field is required for this position.

Experience:
Typically, a minimum of 2+ years of relevant experience supporting projects or technical practice areas is required. Prior work experience in a non-governmental organization (NGO), government agency, or private organization is preferred. Experience using Microsoft Office Suite is also advantageous.

Languages:
Fluency in English is mandatory, with the ability to read, write, and speak the language proficiently. Fluency in the host country language is also required, and knowledge of Spanish and French is considered a plus.

Additional Notes:
The position is expected to require travel of 10% to 25%. The salary range for this role in the United States is between USD 53,000 and 65,000, depending on various factors such as experience and education. FHI 360 offers a competitive benefits package, including a 7% contribution to a pension plan, 18 days of paid vacation, 12 sick days, and 11 holidays per year for full-time staff. The organization is committed to equal opportunity employment and safeguarding against abuse and exploitation.