IT Business Relationship Director

Job Posting Organization:
The International Rescue Committee (IRC) is a prominent humanitarian organization that was founded in 1933 at the behest of Albert Einstein. The IRC is dedicated to responding to the world's most severe humanitarian crises, providing assistance to restore health, safety, education, economic well-being, and empowerment to individuals affected by conflict and disaster. With operations in over 40 countries and 29 cities across the United States, the IRC employs a large workforce committed to delivering impactful solutions that help millions regain their dignity and hope. The organization is known for its innovative approaches to humanitarian aid and strives to reach 40 million clients by 2033 through the effective use of technology and operational excellence. The IRC's mission is to help people survive, reclaim control of their future, and strengthen their communities, making it a leading force for humanity.

Job Overview:
The IT Business Relationship Director is a pivotal role within the IRC's Technology department, which is essential for achieving the organization's ambitious goal of reaching 40 million clients by 203

• This position is responsible for ensuring that IT service delivery aligns with the operational needs of program offices across the Americas, including both the United States and Latin America (LATAM). The director will translate business needs into IT priorities and convert IT technical capabilities into tangible business value. This role is situated at the intersection of IT and program operations, requiring the director to build trust with leadership, identify breakdowns in IT processes, and facilitate knowledge sharing across offices. The director will engage regularly with Resettlement, Asylum and Integration (RAI) and Crisis, Response, Recovery and Development (CRRD) leadership, ensuring that IT solutions are practical and effective in the field. The ideal candidate will possess a blend of relationship management skills, operational insight, and a proactive communication style, enabling them to equip program staff with the necessary tools and knowledge to succeed in their roles.

Duties and Responsibilities:
The key responsibilities of the IT Business Relationship Director include serving as the senior IT partner to RAI office and CRRD program leadership, providing strategic guidance on IT service delivery performance and emerging risks. The director will maintain a regular engagement cadence with RAI operations directors and senior CRRD leadership to ensure alignment between IT priorities and program needs. They will act as the accountable IT point of contact for escalations, owning the response process and ensuring effective resolution. The director will develop familiarity with the programmatic context of each cluster to credibly advise on IT solutions and represent office needs to HQ IT. Additionally, they will facilitate cross-office knowledge sharing, support IT initiative rollouts, and assist in IT budget planning for the Americas region. The director will also monitor service delivery performance, identify patterns and recurring issues, and partner with the Global Service Desk Manager to ensure adherence to service level agreements (SLAs).

Required Qualifications:
Candidates for the IT Business Relationship Director position should have 6-8 years of experience in relationship management, business partnering, or program/operations roles that bridge technical and non-technical stakeholders. Experience in humanitarian, nonprofit, or similarly complex distributed operations environments is strongly preferred. A working knowledge of the IT service and technology lifecycle is essential, as is familiarity with IT best-practice frameworks such as ITIL or Agile/Scrum. Candidates should demonstrate experience in translating operational needs into technical priorities and have a track record of defining and tracking performance metrics. Strong written and verbal communication skills are necessary, as the director will need to translate between technical and program audiences effectively.

Educational Background:
While specific educational requirements are not detailed in the job description, candidates are typically expected to possess a relevant degree in information technology, business administration, or a related field. Advanced degrees or certifications in IT service management or project management methodologies may be advantageous.

Experience:
The ideal candidate should have a minimum of 6-8 years of relevant experience in roles that involve relationship management and bridging the gap between technical and non-technical stakeholders. Experience in complex operational environments, particularly within humanitarian or nonprofit sectors, is highly valued. Candidates should have a proven track record of successfully managing IT service delivery and engaging with program leadership.

Languages:
Proficiency in Spanish is mandatory for this role, as it will facilitate communication with stakeholders across the Americas. Additional language skills may be considered beneficial but are not explicitly required.

Additional Notes:
This position is based in the United States and offers a hybrid working environment, which may require travel to various offices in the US and LATAM as necessary. The compensation for this role is set at $132,000 per year, with variations based on factors such as labor market conditions, job type, and individual candidate experience. The IRC is committed to equal opportunity employment and adheres to professional standards that promote integrity, service, equality, and accountability. The organization offers a comprehensive benefits package, including paid time off, medical and dental insurance, retirement savings plans, and an Employee Assistance Program.