Case Coordination Caseworker

Job Posting Organization:
The International Rescue Committee (IRC) is a global humanitarian organization that responds to the world's worst humanitarian crises, helping people to survive and rebuild their lives. Established in 1933, the IRC has grown to operate in over 40 countries and 26 U.S. cities, employing thousands of staff members who are dedicated to providing assistance to refugees and displaced persons. The organization focuses on various areas including health, education, economic wellbeing, and safety, aiming to restore dignity and self-sufficiency to those affected by conflict and disaster.

Job Overview:
The Case Coordination Caseworker plays a crucial role in providing trauma-informed services to refugees and other immigrants who qualify under the Office of Refugee Resettlement (ORR). The primary objective of this position is to facilitate a positive integration experience for clients, ensuring they achieve self-sufficiency. The Caseworker will engage closely with clients to develop tailored service plans that address their unique needs and preferences. This involves utilizing a wide array of resources, including financial, medical, social, and vocational services, while adhering to eligibility and program requirements. The Caseworker is expected to conduct thorough assessments of client needs, create actionable self-sufficiency plans, and provide ongoing support through direct services, referrals, and advocacy. The role requires a collaborative approach, working alongside colleagues and external partners to ensure comprehensive care and support for clients.

Duties and Responsibilities:
The Caseworker's responsibilities encompass a wide range of tasks aimed at supporting clients effectively. Key duties include conducting intake services to assess client needs, developing individualized self-sufficiency plans, and providing direct support through referrals and advocacy. The Caseworker will receive referrals for case management, participate in case conferences, and monitor client progress towards established goals. They will also follow up on referrals made to other programs, document client interactions in accordance with program requirements, and maintain accurate records in databases. Building and maintaining relationships with local service providers is essential for the benefit of clients. The Caseworker may also train and lead volunteers and interns, conduct outreach to inform service providers and refugees about available programs, and assist with eligibility screenings and benefits applications. Additionally, they are responsible for ensuring that all services are linguistically appropriate and advocating for clients with mainstream service providers. The Caseworker will complete case notes promptly, assist in preparing donor funding reports, and actively participate in program meetings and staff development activities.

Required Qualifications:
Candidates for the Case Coordination Caseworker position should possess a strong educational background, ideally with an undergraduate degree in Social Work or a related field. However, comparable work experience may be considered as a substitute. A minimum of 2 years of case management experience in a social services environment is required, with a preference for experience working with vulnerable or underserved populations. Proficiency in Microsoft Office applications is essential, along with strong organizational skills and attention to detail. Public speaking and presentation skills are preferred, as is the ability to communicate effectively in a cross-cultural environment. Candidates should also demonstrate problem-solving capabilities and the ability to work both independently and as part of a team.

Educational Background:
The ideal educational background for this position includes an undergraduate degree in Social Work or a closely related field. While a degree is strongly preferred, relevant work experience in lieu of formal education may be accepted. This flexibility allows for a diverse range of candidates to apply, provided they can demonstrate the necessary skills and competencies required for the role.

Experience:
The position requires at least 2 years of experience in case management within a social services context. Candidates should have a proven track record of working with vulnerable populations, showcasing their ability to navigate complex social service systems and provide effective support to clients. Experience in developing and implementing self-sufficiency plans is highly valued, as is familiarity with the challenges faced by refugees and immigrants.

Languages:
Proficiency in written and spoken English is mandatory for this role. Additionally, bilingual abilities in languages such as Spanish, Dari, Swahili, Kinyarwanda, Arabic, French, or other languages commonly spoken by refugees and immigrants in Arizona are preferred. Strong communication skills, both written and verbal, are essential for effective interaction with clients and community partners.

Additional Notes:
This position offers a combination of standard office work, remote tasks, and fieldwork within the service delivery area. Candidates should be prepared for occasional weekend and evening work as needed. The role requires the ability to lift 35 to 50 pounds, which may include furniture, household supplies, and food boxes. Compensation for this position is set at a pay rate of $20.97 per hour, with variations based on factors such as labor market conditions, job type, and individual candidate experience. The IRC is committed to equal opportunity employment and adheres to professional standards that promote integrity, service, equality, and accountability. The organization offers a comprehensive benefits package, including paid time off, medical and dental insurance, retirement savings plans, and an Employee Assistance Program.