Retail Assistant Store Manager

Job Posting Organization:
Save the Children Australia is a prominent non-profit organization dedicated to improving the lives of children in Australia and around the world. Established with a mission to ensure that every child has the opportunity to grow up healthy, educated, and safe, Save the Children operates in multiple countries, focusing on child protection, education, health, and emergency response. The organization employs a diverse workforce and is committed to inclusivity and diversity, fostering an environment where every employee feels valued and supported. Save the Children Australia has numerous programs aimed at creating lasting change for children, and its retail operations, including op shops, play a crucial role in funding these initiatives. The organization is known for its commitment to child safety and requires all employees to undergo thorough background checks to ensure a safe environment for children.

Job Overview:
The Retail Assistant Store Manager position at Save the Children Australia is a casual role that plays a vital part in the operations of the Glenelg East op shop. This position involves supporting the management of daily store operations, ensuring that the store meets its budgetary targets, and providing exceptional customer service in line with Save the Children’s standards. The role also includes developing and implementing local and national marketing campaigns to promote the store and its merchandise. The Retail Assistant Store Manager will work closely with the Store Manager and volunteers, particularly during busy periods such as late-night shopping and weekends. This position is not just about managing a store; it’s about contributing to a larger mission of creating positive change for children in need. The successful candidate will be expected to bring their retail expertise to the team, ensuring that the store operates smoothly and effectively while also engaging with the community to raise awareness of Save the Children’s work.

Duties and Responsibilities:
The duties and responsibilities of the Retail Assistant Store Manager include:

• Ensuring that store budgets are met by achieving sales targets and managing expenses effectively.
• Providing and maintaining high levels of customer service in accordance with Save the Children’s customer service standards.
• Developing, driving, and supporting local and national marketing campaigns and promotional activities to enhance store visibility and sales.
• Ensuring that Save the Children merchandise and information are readily available to customers, facilitating a positive shopping experience.
• Managing customer complaints and feedback in a professional manner to maintain customer satisfaction.
• Supporting the Store Manager in overseeing store operations, including staff management and volunteer coordination.
• Assisting with late-night shopping and weekend trade, ensuring adequate staffing and support.
• Performing routine manual labor tasks, including moving boxes of stock and setting up displays.
• Engaging with the community to promote the store and its mission, fostering relationships that support the organization’s goals.

Required Qualifications:
The ideal candidate for the Retail Assistant Store Manager position should possess the following qualifications:

• Proven experience working in a retail customer service environment, demonstrating a strong understanding of retail operations.
• Experience in managing a team within a retail setting, showcasing leadership and team-building skills.
• Outstanding organizational skills with a strong ability to manage time effectively and prioritize tasks.
• Excellent presentation skills and the ability to provide a high level of customer service consistently.
• Physical capability to perform routine manual labor tasks, including lifting and moving stock.
• Barista experience is highly advantageous but not essential, as the role may involve serving coffee and beverages.

Educational Background:
Candidates for the Retail Assistant Store Manager position should ideally have a background in retail management or a related field. While specific educational qualifications may not be strictly required, relevant certifications or training in retail management, customer service, or business administration would be beneficial. A strong understanding of retail principles and practices is essential for success in this role.

Experience:
The position requires candidates to have a significant level of experience in retail management, specifically in a customer service environment. Candidates should have a proven track record of managing teams and achieving sales targets. Experience in a non-profit retail setting is a plus, as it aligns with the mission-driven nature of Save the Children’s operations. The ability to adapt to a fast-paced retail environment and manage multiple responsibilities is crucial.

Languages:
While English is the mandatory language for this position, proficiency in additional languages would be considered an asset, particularly if it enhances communication with the diverse community served by Save the Children. Candidates who can communicate effectively with non-English speaking customers will be viewed favorably.

Additional Notes:
This position is casual, offering flexibility in hours and scheduling. Save the Children Australia is committed to diversity and inclusion, actively seeking candidates from various backgrounds. The organization provides a supportive work environment with opportunities for professional development and career advancement. Employees are encouraged to participate in additional projects that align with their interests and skills. The organization also offers a range of employee benefits, including access to wellness programs and internal networks that support diversity. All employees are required to undergo a National Police Check and a Working with Children Check to ensure a safe environment for children. The application process is designed to be straightforward and accessible, reflecting Save the Children’s commitment to inclusivity.